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Role Purpose/Business Unit:

To Supervise team of Credit Controllers and oversee the daily collection function that reside within the Distribution Team.

Your responsibilities will include:

Supervise and support the credit control team

• Assign tasks and support credit controllers.
• Review productivity metrics and plan team’s output.
• Facilitate Monthly incoming payments (cash forecast).
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with HODs, Financial Managers.

Credit Control

• Review daily credit limits against customer balances and rectify exceeded limits.
• Monitor outstanding balances (Past Due report) to ensure timeous collection of payments.
• Review 3rd party accounts and ensure that all FICA information is updated on AR systems.

Reporting and Analysis

• Prepare Daily Productivity reports.
• Prepare regular reports on credit control activities, outstanding debts.
• Prepare and circulate Sales/Dispute reports.
• Prepare reports as per Customer requests.
• Review current processes and recommend improvements to credit control processes and policies.

SOX Compliance

• To review Bank statements and ensure that processes are SOX Compliant.
  
• Ensure that ASICS approvals are timeously done.

Coordination

• Collaborate with Sales, Finance and other departments to ensure that Customer complaints and disputes are resolved as per SLA.

The ideal candidate for this role will have:

• Matric.
• Credit Management or Finance related qualification.
• 5 years or more Credit Control, Team Leader, or Supervisor experience.
• Experience in dealing with 3rd Parties to resolve account disputes.
• Experience in dealing with Senior Leadership and key stakeholders.
• Strong analytical and numerical skills.
• Proficiency in MS office (Excel intermediate to advanced).
• Strong stakeholder management.
• Communication and problem-solving capability.
• Ablility to operate at management reporting level.
• Ability to handle high pressure situations and meet deadlines.

Core competencies, knowledge, and experience:

• Team Leadership: Ability to lead, motivate and support the team effectively.
• Communication Skills: Excellent verbal and written communication skills.
• Credit Management Expertise: Strong knowledge of collection processes, techniques and legal considerations.
• Risk Management: Skills in identifying and mitigating credit risks.
• Adaptability and Resilience: Ability to adapt to changing circumstances and work effectively under pressure. Must have strong capacity to handle challenging situations and setbacks positively.
• Organisational skills: Ability to prioritise tasks, manage multiple responsibilities and meet deadlines.
• Relationship Management: Ability to maintain positive relationships with customers while ensuring compliance with credit policies.
• Attention to detail: Meticulous in managing records.
• Data Analysis: Ability to analyse credit reports and relevant data to make informed decisions.
• Customer Centricity: Dedicated to meeting the needs of internal and external customers.
• Training and Development: Skills in coaching and developing team members to improve performance. Technical skills, Interpersonal abilities.
• Learning and Researching

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 July 2026.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.