Job Description

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary

The Distribution Operations Supervisor is a frontline leader who thrives in fast-paced environments and knows how to keep operations moving efficiently and safely. This role coaches and guides a diverse team of frontline associates, driving daily operations with precision and purpose—from staffing and workflow management to real-time problem-solving on the floor. The Operations Supervisor champions a safety-first mindset, monitors key performance metrics, and turns insights into action while fostering transparency, trust, and alignment between leadership and the team. This position is the backbone of distribution operations, setting the tone for teamwork, accountability, and inclusion.

Responsibilities

Team Leadership & Development

• Lead from the front by coaching and guiding a diverse team of frontline associates to achieve performance goals
• Set the tone for teamwork, accountability, inclusion, and a culture of continuous improvement
• Provide daily direction, motivation, and support to ensure team members understand expectations and have the tools to succeed
• Conduct performance evaluations and provide ongoing feedback, coaching, and development opportunities
• Make employment decisions and recommendations on hiring, promotions, corrective actions, and terminations
• Foster a positive, collaborative team environment where every associate feels valued and engaged
• Build strong relationships with team members based on trust, respect, and clear communication

Operational Excellence

• Own the floor by driving daily operations with precision and purpose across receiving, storage, picking, packing, and shipping functions
• Manage staffing levels and workflow to meet production targets and service level commitments
• Problem-solve on the fly to address operational challenges, resource constraints, and unexpected disruptions
• Serve as the go-to leader for operational questions, escalations, and decision-making on the distribution floor
• Coordinate with other supervisors and departments to ensure seamless operations across shifts
• Monitor work-in-progress and adjust priorities to maintain productivity and meet deadlines
• Ensure adherence to standard operating procedures and quality standards

Safety Leadership

• Champion a safety-first mindset and make sure protocols aren't just followed—they're lived every day
• Conduct safety walks, audits, and inspections to identify and eliminate hazards
• Lead safety meetings and training sessions to promote awareness and compliance
• Investigate incidents and accidents, document findings, and implement corrective actions
• Ensure proper use of personal protective equipment (PPE) and material handling equipment
• Promote a culture where safety is everyone's responsibility and a core value

Performance Monitoring & Reporting

• Track what matters by monitoring key metrics including productivity, accuracy, safety, and efficiency
• Analyze performance data and turn insights into action through process improvements and coaching
• Generate reports that don't just reflect the work—they inspire the next move and drive results
• Communicate performance updates to leadership and recommend strategies for improvement
• Hold team accountable to performance targets and quality standards
• Celebrate successes and address performance gaps proactively

Communication & Collaboration

• Keep communication flowing between leadership and the floor to foster transparency, trust, and alignment
• Participate in daily stand-up meetings, shift briefings, and cross-functional coordination sessions
• Communicate company and departmental goals, initiatives, and changes to frontline associates
• Serve as a liaison between associates and management, ensuring concerns are heard and addressed
• Collaborate with warehouse operations, inventory, quality, and transportation teams to optimize end-to-end processes

Resource Management

• Manage resources to optimize equipment, facilities, employees, methods, and materials
• Ensure equipment is well-maintained and properly utilized to support operational needs
• Coordinate with maintenance teams on equipment repairs and preventive maintenance
• Monitor inventory levels and coordinate with supply chain teams on material availability
• Control operational costs while maintaining service quality and productivity

Continuous Improvement

• Identify opportunities for process improvements and efficiency gains through observation and data analysis
• Lead continuous improvement initiatives using Lean principles, 5S, and problem-solving methodologies
• Engage team members in improvement activities and empower them to suggest solutions
• Implement best practices to eliminate waste and optimize workflows
• Support organizational transformation initiatives and change management efforts

Core Values Demonstration

• Demonstrate the Company's Core and Growth Values in the performance of all job functions
• Model expected behaviors and hold team accountable to company values and standards

Qualifications

• High school diploma or GED equivalent required
• Minimum 1+ year in a leadership role within operations, logistics, or supply chain
• Experience in distribution or warehouse environments is a major plus
• Strong planning, organizational, and team development skills
• Excellent communication skills, both written and verbal, with ability to lead diverse teams
• Ability to work in a fast-paced environment and manage multiple priorities
• Problem-solving abilities with sound judgment and decision-making skills
• Proficient in basic computer skills including Microsoft Office Suite
• Physical ability to walk distribution floors, stand for extended periods, and lift up to 50 lbs as needed
• Ability to work flexible hours including evenings, weekends, and holidays as operational needs require

Additional Qualifications, Preferred

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent work experience)
• 2-3 years of supervisory experience in distribution center or warehouse operations
• Experience in furniture, retail, or manufacturing distribution
• Knowledge of warehouse management systems (WMS) and inventory management principles
• Lean Manufacturing or Six Sigma certification (Green Belt or higher)
• Understanding of OSHA safety regulations and warehouse safety best practices
• Experience with labor management systems (LMS) and engineered labor standards
• Background in process improvement methodologies including Kaizen and 5S
• Bilingual skills (English/Spanish) to support diverse workforce

Work Environment

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations and may include various shift schedules to support production and distribution needs.

Pay

Competitive compensation based on experience

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

• Corporate Social Responsibility
• View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.