Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
The Digital StoreE-CommerceSupervisor supports QVC Italy and drives the growth of digital channels through the implementation of effective commercial strategies coordinating the Traders & Assistants team andoptimizingthe digital performance of eCommerce platforms (website and app)
Where You'll Work
This is a hybrid role and requires attendance at our offices inBrugherio(MB) several days per month (office days are predetermined and standardized across the company).
This is a full time –permanentcontract
What You'll Do
Reporting to the Digital StoreE-commerceManager, you willbe responsible for
Support indefiningand leading the digital commercial strategy to maximize sales and performance across eCommerce platforms.
Coordinating the Digital Store eCommerce Traders and Assistants team, ensuring effective management of daily activities, priorities, and capability development.
Overseeing the daily performance of digital platforms, ensuring commercial freshness, the right promotional balance, and a strong focus onthe customerexperience.
Collaborating with Merchandising, Marketing, Social, and Digital Content to develop campaigns, commercial themes, and promotions aligned with business goals.
Analyzing performance, customer insights, and market trends toidentifygrowth opportunities, new commercial concepts, and areas for continuous improvement.
Sharing best practices and results with local and international stakeholders, fostering alignment, innovation, and acceleration of the digital business.
Helping drive the long-term expansion of the online channel through the development of new commercial opportunities and a stronger omnichannel strategy.
What You'll Bring
Bachelor’s degree in Economics,Marketingor related fields.
Solid experience of at least 5 years in a digital environment (ideally multi-channel), online sales, retail/merchandising, and eCommerce trading.
Previousexperience managing people and structured teams in international environments.
Strong leadership, people management, and cross-functional/cross-market collaboration skills.
Strong commercial and analytical mindset, with excellent knowledge of key digital KPIs (Conversion Rate, Session/Bounce Rate, CTR, etc.).
Excellent knowledge of the main digital and traditional tools for performance analysis, conversion optimization, and testing (Adobe Analytics, Adobe Target, Tableau, Excel,SimilarWeb,Contentsquare,Bazaarvoice, etc.)
Native Italian and fluent English.
Soft Skills
Ability to work in a fast-paced international environment
Mustexhibitcustomer focus, aptitude for problem solving,good timemanagement skills, and a positive attitude.
Strong interest in innovation and a pioneering spirit.
Balance of analytical and technical experience, while working in constant collaboration with many parts of the organization.
Ability to influence and coach others, empowering new businessmodelsand strategies.
Positive-minded leader with high empathy, capable of influencing team dynamics, elevating morale, and inspiring a constructive work culture.
INDIT
#LI-DM1
Salary: 36.000,00 € - 45.000,00 €
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
QVC® empowers shoppers with knowledge and shares insights in a lively and engaging way. QVC offers an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and connects shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via 13 TV channels, which are widely available on cable/satellite TV, free over-the-air TV, and FAST and other digital livestreaming TV.
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
