Job Description

Essential Functions

• Follows designated manager’s direction and ensures action items are carried out amongst direct reports.
• Oversees the production flow and quality in assigned sub-department.
• Monitors key performance indicators in order to make calculated decisions and improvements as necessary within sub-department.
• Responsible for developing and establishing goals for assigned sub-department and staff.
• Responsible for managing direct reports and hiring as needed.
• Utilizes extensive technical knowledge to make decisions and accomplish department goals.
• Mentors technician and quality control staff in order to meet performance expectations.
• Ensures quality expectations and standard operating procedures are followed by working closely with quality control staff and technicians.
• Ensures high productivity by problem solving and delegating turnaround time schedule.
• Communicates with internal and external stakeholders in a prompt and professional manner.
• Follows up on specific requests made by the doctors and ensures prescriptions and preferences are followed
• Performs other related duties and projects as business needs require at direction of management.

  Education and Experience:​

• High School Diploma or GED.
• Minimum of three (3) years in a dental background (dental technician or CDT) preferred
• Two (2-3) years of team leadership or supervisory experience is required