Job Description
The DC Supervisor leads, develops, and engages a team of hourly associates to ensure the accurate, safe, and efficient processing, movement, and fulfillment of merchandise within a high‑volume, technology‑enabled distribution environment. This role drives operational performance, fosters a culture of safety and inclusion, and ensures seamless service to both internal and external customers across all fulfillment channels.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
- Model AEO’s core values through integrity, accountability, teamwork, and a commitment to associate development.
- Serve as a trusted point of contact for associate concerns; manage issues with confidentiality, objectivity, and partnership with HR/support teams..
- Uphold professional boundaries and conduct at all times; model respectful communication, appropriate workplace interactions, and adherence to company policies.
- Recruit, train, coach, and develop hourly associates; lead teams of varying sizes while ensuring operational coverage and performance.
- Foster a positive, inclusive, and engaged work environment aligned with AEO culture.
- Provide timely coaching, feedback, and performance management; address behavior or performance gaps with clarity and professionalism.
- Serve as a primary point of contact for associate concerns; manage sensitive situations with discretion and partnership with HR/support teams.
- Communicate daily production goals, quality expectations, and company updates to associates.
- Support annual performance reviews, merit processes, and promotion decisions.
- Demonstrate openness to feedback and proactively build action plans to improve performance.
LEADERSHIP, TALENT & CULTURE
- Support omni‑channel fulfillment by understanding departmental service commitments and customer impact.
- Partner with planning and leadership teams to optimize staffing, workflow, and productivity.
- Balance labor across departments to meet daily operational targets while maintaining strong communication with internal partners.
- Collaborate with support teams (Maintenance, IT, Safety, etc.) to meet service‑level agreements and resolve operational issues.
- Ensure quality, accuracy, and safety standards are consistently met; coach for improvement where needed.
- Promote a safety‑first culture; complete monthly/quarterly safety scorecard requirements and support incident investigations.
- Maintain merchandise and equipment security within assigned areas.
- Escalate operational concerns promptly and provide thoughtful recommendations for resolution.
- Support continuous improvement initiatives and contribute to network‑wide projects.
CONTINUOUS IMPROVEMENT & INNOVATION
- Demonstrate a continuous improvement mindset; identify opportunities to streamline processes and enhance productivity.
- Participate in cross‑functional initiatives and support implementation of new technologies or processes.
- Exercise sound judgment and make timely decisions that positively impact operational flow.
PHYSICAL & SCHEDULING REQUIREMENTS
- Ability to walk and stand for prolonged periods to maintain floor presence, observe workflow, and provide real‑time support to associates.
- Ability to lift up to 50+ lbs consistently.
- Flexibility to support changing business needs, including shift changes, schedule adjustments, and departmental reassignments.
QUALIFICATIONS
- Bachelor’s degree in Business, Supply Chain, Logistics, or equivalent experience preferred.
- Minimum 2 years of leadership experience in distribution, warehouse, retail, or related high‑volume environment; omni‑channel or e‑commerce experience preferred.
- Strong communication, interpersonal, and organizational skills.
- Demonstrated problem‑solving ability and a strong sense of urgency.
- Proficiency in Google Workspace, AI‑enabled tools, and general computer applications.
- Ability to work independently and make informed decisions.
- Bilingual (English/Spanish) preferred.
- Strategic thinker with the ability to build relationships, develop talent, and drive results in a fast‑paced environment.
- Demonstrated flexibility to support multiple shifts or departments as needed.
PAY/BENEFITS INFORMATION:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here
- AEO may also provide discretionary bonuses and other incentives at its discretion.
Get to Know AEO
American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.
Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.
At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.
Inclusion, Diversity, Equity and Access at AEO
We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives
here
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
