Job Description

As a Supervisor Technician, your primary responsibility is to provide expert bicycle repair and maintenance services to customers. You will ensure that customers' bicycles are serviced, repaired, and maintained to a high standard, while also providing excellent customer service and advice. You also will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations, delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed.

• Bicycle Repairs: Perform a wide range of bicycle repairs, including but not limited to brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension service. Troubleshoot and diagnose mechanical issues accurately.
• Bicycle Assembly: Assemble new bicycles according to manufacturer guidelines and store standards, ensuring they are safe and ready for sale.
• Service Consultations: Interact with customers to assess their bicycle repair and maintenance needs. Provide recommendations and cost estimates for services.
• Parts and Accessories: Assist customers in selecting appropriate parts, accessories, and upgrades for their bicycles.
• Safety Inspections: Conduct safety inspections on bicycles to identify and address potential safety hazards.
• Quality Control: Ensure that all repaired bicycles meet the highest quality standards and safety regulations.
• Inventory Management: Maintain a well-organized and efficient workshop, including managing the inventory of spare parts and tools.
• Customer Service: Provide excellent customer service, including explaining repair work to customers, answering questions, and offering advice on bicycle maintenance.
• Confident making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Maintain high standards of visual presentation in stores
• Support with stock counts and other operational duties
• Lead by example to support and coach the sales team
• Support the store management team
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values
  

Qualifications

• Proficiency in bicycle mechanics, including the ability to diagnose and repair a wide range of bicycle types and components.
• Previous experience as a bicycle mechanic is highly desirable.
• Knowledge of various bicycle brands, models, and components.
• Strong attention to detail and a commitment to quality workmanship.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of safety standards and practices related to bicycle repairs.
• May require standing for extended periods and lifting heavy objects.
• Flexible work hours, including weekends and evenings, may be necessary based on the store's operating hours and customer demand.
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

We've got a lot to offer..

What's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:

• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 40% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Fascia.
• Ride-To-Work Scheme (Eligibility subject to terms and conditions)