Supervises and coordinates the staff and daily operations. Receives calls from veterans, active military members, and dependents referred to the organization. Provides information and connects individuals to available services and resources.
Job Responsibility
Promotes Customer Service department goals by selecting, motivating, and training capable team members.
Leads the activities of assigned Customer Service team members by communicating and providing guidance toward achieving department objectives.
Interviews individual to obtain relevant information (demographic, economic, social, institutional, etc.).Enters data into department computer system.
Performs administrative assessment of individual’s service needs and provides information on available resources; utilizes procedure and policy manuals, knowledgebase, and related reference materials.
Encourages use of offered services, schedules appointments, and performs related follow-up activities.
Determines if language interpretation, wheelchair and/or transportation accommodations are required and facilitates their provision.
Communicates clear instructions related to scheduled services; provides related service information and materials.
Participates in developing productive relationships with referral sources and service providers to facilitate continuum of service.
Documents inquiries, issues, transactions and other relevant information into department computer system; maintains integrity of related records in accordance with internal and external requirements.
Identifies service patterns and/or issues and addresses with supervisor.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
Associate's Degree required, or equivalent combination of education and related experience.
4-6 years of relevant experience and 0-2 years of leadership / management experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.
We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better.
We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.
For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.
Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.
