Job Description

Job Purpose:

Manage a group of operational employees. Be responsible for the people management as well as the service delivery to the customers. Manage KPIs for operations and the customer.

Operational

• Provide operational updates to Manager on regular basis.
• Address customer inquiries and concerns regarding customer shipments.
• Pull data from various systems and provide analysis for required reporting.
• Determine KPIs to drive team performance- Systematically escalate problematic issue.
• Answer customer questions by phone and email.
• Review customer performance, work on correction action, meet with customers.
• Oversee timely documentation and billing to customer.

Business Processes

• Regularly review and streamline operational procedures to adapt to changing.industry trends and best practices.
• Ensure compliance of all relevant policies, procedures and processes – both internal and external (i.e. regulatory).
• Support in the implementation processes

Stakeholder Management

• Liaise across teams internally to ensure timely delivery of services to customers.
• Create and maintain a cordial business relationship with various stakeholders through regular feedback sessions and communication.
• Ensure customers' satisfaction meet the KPIs set; issues are responded and dealt with in a timely manner; devise solutions for service recovery and gaps closure where appropriate.
• Engage local vendors/suppliers/stakeholders to seek solutions to add value to customers.
• Ensure Business Continuity Plan are in place and evaluated for effectiveness periodically

Leadership and Direction

• Manage daily work flow of the team and meet customer expectations.
• Recruit, train, and develop a team of specialists.
• Plan schedules, assign and delegate work to team members to meet deadlines.
• Provide performance feedback and conduct regular performance reviews.
• Prepare reports for local/regional Management/Senior Leadership team.
• Empowers team members to create the innovative solutions for our customers.
• Backup team members as needed and handle difficult escalation issues
• Minimum of 5 years of hands-on experience in Logistics, Freight Forwarding Services, or a related sector.
• Proven track record of managing and supervising a team of 10 to 15 personnel.
• Deep knowledge of international supply chain flows, documentation procedures, and local carrier, forwarder, and Container Freight Station (CFS) operations.
• Strong working knowledge of local customs and transport regulatory requirements.
• Professional proficiency in both written and spoken English, with strong communication capabilities.

Benefit:

• Monthly Basic Salary
• Seniorit13th Month salary
• Annual Cash Bonus
• NSSF (Cover 100%)
• Health and Accident insurance from Forte (Cover spouse and children)
• Medical Claim
• Annual Health Check-up
• Opportunity to contribute to a global company's success.
• Fast-paced and engaging work environment.
• Compliance with Cambodian labor law.
• Access to global training opportunities (Prepared by Singaporeans)