Lincare

Supervisor, Customer Serv PHC

Lincare  •  Phoenix, AZ (Onsite)  •  7 hours ago
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Job Description

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership.

JOB FUNCTIONS
  • Supervision of staff
  • Training of all Customer Service staff
  • Monitors the flow of orders to and from the Customer Service Department
  • Handles escalated situations with patients/customers or Referral Sources
  • Processing of payroll for the department
  • Recruitment, hiring, discipline, and supervision of the department
  • Evaluations of the Customer Service Department
  • Monitoring the number of incoming phone calls to determine if support is necessary
  • Evaluation and recommendation of process improvement for the department
Qualifications
Education
  • High School Diploma or General Education Degree (GED) Required
  • Associate's Degree Preferred
Work Experience
  • 3-5 years of experience in healthcare Preferred
  • Previous Supervisory experience Preferred
Knowledge, Skills, and Abilities
  • read and analyze documents such as prescriptions, chart notes, etc.
  • prioritize and plan activities for subordinates and delegate appropriately
  • multitasking
  • follow up on outstanding projects and tasks
  • Moderate computer skills
  • Moderate typing skills
Lincare

About Lincare

Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.

Services we offer include:

Oxygen Therapy

Nebulizer Therapy

Sleep Therapy

Ventilator Therapy

Enteral Therapy

Pediatric Services

Caring Responders

Long Term Care

Disease Management Programs

and More!

***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Clearwater, Florida
Year Founded
1987
Website
lincare.com
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