Job Description

What you’ll need to succeed as a Supervisor, Customer Care at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 3 years of related experience
• Solid project planning and development experience
• Experience building and improving processes and establishing metrics to track and illustrate performance
• Experience with Microsoft Office and CRM

Preferred qualifications:

• Available to work extended hours when necessary
• Able to travel occasionally
• Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or supply chain environment
• Solid organizational skills with proven ability to multitask and prioritize workload under pressure to meet deadlines
• Exceptional problem-solving skills

About the Supervisor, Customer Care job

Pay, benefits and more:

• C ompetitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Develop team and individual direct reports
• Manage and support escalations to ensure appropriate actions are taken to ensure meeting and exceeding customers’ service expectations
• Monitor individual and team performance to ensure performance and quality standards are met or exceeded
• Build and maintain partnerships with different departments across the organization and with key customer contacts
• Identify opportunities for process improvements, cost savings and efficiencies
• Perform daily, weekly and monthly reviews of various reports, timekeeping and other administrative-related items
• Facilitate employee hiring, onboarding, training and process documentation, etc.
• Propose and organize team-building activities and exercises designed to foster collaboration, trust and cooperation among team members. These activities should strive to enhance team unity, boost motivation and improve communication within the group

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here