Job Description

The Opportunity

We are looking for an experienced and reliable Supervisor to oversee day-to-day operations at the cruise liner and wharf area.

The successful candidate will be responsible for supervising staff, coordinating daily activities, maintaining safety standards, and ensuring operations run smoothly and efficiently.

About us

Ritchies Transport is one of New Zealand’s largest privately owned transport operators, providing bus and coach services across the country. Founded in 1935, the company has grown from a small family-run business into a major player in public transport, school bus services, and charter travel.

Ritchies operates urban bus networks in several regions, including Auckland, Queenstown, and Dunedin, as well as offering long-distance coach services and tourism transport. Known for its focus on safety, reliability, and customer service, the company plays a key role in connecting communities and supporting both daily commuters and the tourism industry.

Key Responsibilities

• Supervise and support staff during daily wharf and cruise operations
• Coordinate staff, vehicles, and operational activities
• Ensure cruise liner operations run safely and on time
• Monitor staff performance and attendance
• Allocate tasks and manage daily workloads
• Communicate with drivers, staff, customers, contractors, and other stakeholders
• Respond to operational issues and resolve problems quickly
• Ensure health and safety procedures are followed
• Follow company policies, procedures, and port requirements
• Complete daily reports and operational records
• Support the team during busy periods and unexpected situations
• Identify opportunities to improve operational efficiency and service

What you offer

• Has previous experience in a supervisory or team leader role
• Has experience in transport, logistics, cruise, port, wharf, or a similar operational environment
• Has strong communication and people-management skills
• Can remain calm and make decisions under pressure
• Understands health and safety requirements
• Is organised and able to manage multiple tasks
• Has a strong work ethic and takes responsibility for their work
• Can work flexible hours, including weekends, early mornings, evenings, and public holidays when required
• Is confident working with different teams and stakeholders
• Has a current driver's licence

What We Offer

• Full-time employment
• A supportive and professional working environment
• Opportunity to develop your leadership and operational skills
• Varied and interesting work within the cruise and wharf environment
• Training and ongoing support

Ready to apply?

As we are a health and safety consious employer, our pre-employment checks include drug testing, Ministry of Justice checks and reference checking.

Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application.

Does this sound like you? Click apply and hop onboard with us!