The incumbent is responsible to oversee daily cross-border freight operations between Singapore and regional markets. The role is responsible for coordinating transportation, customs clearance, shipment tracking, compliance, and operational performance while ensuring timely and cost-effective delivery for customers.
• Supervise daily cross-border freight forwarding operations.
• Managing the daily, end-to-end road freight operations, including planning, scheduling, and monitoring cross-border truck movements.
• Plan, coordinate, and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes, schedules, and cargo loads to improve efficiency and reduce costs.
• Liaise and coordinate with transporters, drivers, and warehouse team for pickup and delivery arrangements.
• Prepare and verify shipping documentation (e.g., permits, invoices, packing lists, customs declarations).
• Application for local and overseas customs permits for cross-border trucking.
• Ensure compliance with Singapore and the relevant country’s customs regulations and cross-border requirements.
• Effectively monitor shipment status and proactively resolve delays, clearance issues, or operational disruptions.
• Communicate with customers on shipment updates, delivery schedules, and exceptions.
• Coordinate with internal departments, including operations and customer services, to ensure smooth operations.
• Maintain accurate records of shipments, costs, and documentation.
• Support billing processes, including cost verification and invoice preparation.
• Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.
• Track KPIs such as transit time, delivery performance, cost control, and customer satisfaction
Requirements
- Possess effective communication and interpersonal skills.
- At least 4 years of experience in freight forwarding or cross-border trucking operations.
- Good knowledge of Singapore–Malaysia cross-border procedures and customs regulations.
- Knowledge of TradeNet and/or customs declaration systems.
- Strong coordination and problem-solving skills in a fast-paced environment.
- Possess Tertiary qualifications.
- Knowledge of HS codes and tariff classifications.
- Familiarity with GPS tracking systems or transport management systems (TMS).
- Knowledge freight costing and pricing.
The vision of Crane Worldwide is to enable global trade for our clients with unparalleled excellence, foster a culture of achievement among our team members, and uplift the communities where we operate. Every day, we endeavor to create a positive influence and aspire to leave a lasting legacy in the logistics industry, improving the lives of people globally.
With a legacy in logistics, our people's expertise, deep industry knowledge, and can-do attitude make a difference to our global and local clients.
As a privately owned, family-run business, we have a flat structure that enables quick decision-making. This enables the team to provide the best solutions for our clients.
Partnerships make a difference, and through organic growth with our clients, we have developed a global footprint with local representation and continue to grow. We will invest where our clients need us to be.
Our technology platform was developed in-house with a holistic view of our clients' needs for real-time information.
We make a difference in the communities in which we operate. Our Crane Cares initiatives are deeply embedded into our corporate culture.
We are living in extraordinary times with constant change in global markets. Our flexible and dynamic approach, accompanied by our value proposition, presents our dedication to our clients through our Technology, Service, and People.
