Job Description

Requisition ID # 173097

Job Category: Customer Support / Operations

Job Level: Supervisor

Business Unit: Customer & Corporate Affairs

Work Type: Hybrid

Job Location: Stockton

Department Overview

Credit Policy and Operations is responsible for protecting the financial integrity of PG&E’s Utility Operations. To be effective, we must collect the greatest amount of outstanding revenue within the shortest period of time possible while minimizing our exposure to risk. Overall, we must execute these tasks precisely and efficiently while providing the best service possible to our customers.

Promote and practice safety, accountability and teamwork with all employees and team members. Directly supervise 12-25 IBEW Customer Service Representatives. Utilize a positive and supporting coaching style to employees. Foster an active performance management process by providing consistent feedback and appropriate recognition. Achieve business results through effective communications and positive leadership behavior. Provide a clear vision of departmental goals, set clear and concise expectations, communicate business plan objectives and share business performance results. Provide support and a clear focus for leading the organization through change.

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

California Min: $97,000

California Mid: $125,000

California Max $154,000

Job Responsibilities

• Safety – Maintain a safety culture within the work groups to aid in ensuring an incident free environment with zero injuries. Recognize and manage ergonomically related safety issues and act according to company policy. Hold self and others accountable for working safely.
• Adhere to and enforce attendance management guidelines to ensure consistency with departmental and company policy.
• Manage various work tasks to ensure daily and monthly metrics are met.
• Coach and develop employees to achieve optimal Credit goals.
• Maintain compliance with all SOX and Tariff Application Guide policies.
• Provide professional, clear verbal and written communication to internal and external departments to achieve ultimate success and customer satisfaction

Qualifications

Minimum
• BA/BS degree, or equivalent experience in the credit/collections field
• 3 years or more experience with managing performance, credit and collections management, quality assurance, compliance, information analysis, federal consumer protection laws, and change management
• Experience with directly managing or acting as a lead (in a customer service environment)

Desired
• 2 years or more of managerial/supervisory experience
• Previous work experience associated within specific specialty department
• Experience working in a union environment