Supervisor
£27,700 per annum - 40 hours per week
Donington Park Services, M1 Junction 23A, Castle Donington, Derby DE74 2TN
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
Annual bonus up to £3,445pa*
Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
Leading your teams to achieve and deliver excellent brand standards and customer service
Maximising profit by driving sales and controlling costs
Processing stock counts and orders
Partnering with the Store Manager in setting targets for the team to achieve
Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
Taking ownership of customer feedback, responding appropriately in a timely manner
Supporting the team with preparing food and refreshments
What you’ll bring to us:
Previous experience of leading or supervising a team highly desirable
Passion for delivering a memorable customer experience
Great communication skills and be comfortable making decisions
Ability to work on own initiative ad make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins.
Apply today!
*Please note internally this role is called Team Leader
INDTL
Want to know what it's like to work for us? Find out from our colleague Fabiana
The Sunday Times Best Places to Work 2024 & 2025 🤩
We are the UK’s leader in motorway service areas. We have 70 locations throughout the country, with 6,000 staff dedicated to customer satisfaction.
Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Food stores, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Pret, KFC, and BP.
Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind.
We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders.
Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!
