Job Description

Who are We?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Supervisor for our fully remote project.

What will your responsibilities be?

• Replace the Project Manager on her absence, helping the good organization of the team and tasks
• Provide the Project Coordinator support on call quality functions, including a monthly review of team performance and providing email updates as required
• Analyze performance from quality assurance data and communicate trends to Project Coordinator
• Assist in the preparation of call scripts and recordings assuring adherence to and approval as required by internal regulatory and compliance functions
• Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching
• Help the team with possible doubts about process or topics in a daily basis
• Manage Team and be responsible for the disciplinary and operational management
• Plan and manage the day-to-day operations (schedules, absences, KPIs Adherence…)
• Organize Team Meetings in a 15 days basis
• Approve Idontime
• Deal with other departments among the company when necessary

What skills are we looking for?

• High School diploma (mandatory)
• Experience working in our Contact Center project (mandatory)
• Fluency in German and English languages (mandatory)
• Substantial internal knowledge of products, quality and performance metrics (mandatory)
• Working knowledge of business systems and applications, incident and change management, project and systems management
• Able to handle multiple tasks while working independently and collaborate with tact and diplomacy
• Available to work flexible hours when required
• Strong work ethics and autonomous
• Ability to analyze job related issues and take performance measures
• Organizational, troubleshooting and problem solution skills
• Competitive Salary and Benefits
• Multicultural teams
• Proactive support

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support