Job Description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Reporting to the Community Wellness Center Manager, the Community Wellness Center Supervisor supports Community Wellness Center strategies and providing oversight of the day-to-day services and operations of their respective Center. This role serves as the liaison/ambassador to internal and external clients and community partners.

The CWC Supervisor serves as a strategic and operational leader overseeing the delivery, quality, and coordination of wellness programming, curriculum planning, and facility utilization.

This role directly supervises CWC program staff to ensure alignment with organizational goals, member experience standards, and quality benchmarks such as HEDIS and MCAS. The CWC Supervisor applies LEAN principles to foster team development, performance management, and continuous improvement.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance

Key Responsibilities

Coordinate daily operations in alignment with established Community Wellness Center (CWC) policies and procedures, standard operating procedures, and job aids to ensure optimal performance results. Adhere to quantitative and qualitative data collection processes on Center activities, member satisfaction, and program outcomes. Responsible of internal and external building event requests. Review and submit requests for payments, invoices, and other expenses for approval to the Community Wellness Center Manager. Recommend changes to policies and procedures based on Community Wellness Center needs. Ensure the standards for member rights and responsibilities, such as confidentiality of all CWC participants (members and non-members) is maintained by staff.

Collaborate with management from Care Management, Member Services, Health Education, Health Navigator, or other departments when resolving member issues or working on program projects. Implement special projects, new classes or programs assigned by manager and ensure projects are completed in a timely manner. Coordinate high volume projects/requests from multiple facets of the Community Wellness Center.

Nurture relationships with community-based organization partners who provide resources and programming to families in the communities we serve. Build relationships with external partners to promote health education, services, and the importance of social connections at the CWCs.

Supervise team members and oversee planning, scheduling, and staff efficiencies while adhering to quality standards aligned with member experience. Contribute to a motivating and energized work environment through positive leadership, communication and organizational skills. Responsible for training and development of team members, conducting performance reviews, and communicating and implementing the LEAN model to achieve quality assurance program goals. Coordinate and align multiple staff and partner schedules each month to produce a comprehensive programming calendar and ensure timely promotion across all platforms.

Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each team Member within IEHP guidelines.

Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Qualifications

Education & Requirements

Minimum of three (3) years of experience required in addition to some experience in any of the following:
- Supervision/Lead Capacity
- Managed Care/IPA/Clinic Setting
- Community Outreach
- Experience working with State Health Programs (Medi-Cal and Healthy Families Program)
Experience with Community Centers is preferred. Bilingual (English/IEHP Threshold Language) written and verbal skills preferred
Bachelor's degree, preferably in relevant health, social, or behavioral discipline, from an accredited institution required

Key Qualifications

Must have a valid California Driver’s license and valid automobile insurance
Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
Understanding of and sensitive to multi-cultural communities
Knowledge of Medi-Cal/managed care environment preferred
Knowledge of community resources available in Riverside and San Bernardino Counties
Excellent computer skills with an emphasis in Microsoft Office software
Strong written, verbal, and interpersonal communication skills
Excellent time management, organization, and leadership skills
High degree of patience and emotional intelligence
Ability to make clear presentations
Strong judgement and decision making
Ability to connect and build rapport with team members, members and community partners
Must be able to lift 40 lbs.
High amount of field work with 25% driving travel required
Flexibility to work evenings and some weekends.

Start your journey towards a thriving future with IEHP and apply TODAY!

Work Model Location

Onsite

High amount of field work with 25% driving travel required

Flexibility to work evenings and some weekends

Pay Range

USD $80,059.20 - USD $106,059.20 /Yr.

About IEHP

With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is one of the top 10 largest Medicaid health plans, the largest not-for-profit Medicare-Medicaid public health plan in the country, and for the fourth year in a row, certified as A Great Place To Work®. Founded in 1996, IEHP supports more than 1.5 million Riverside and San Bernardino County residents enrolled in Medicaid or IEHP DualChoice (those with both Medi-Cal and Medicare). As of 2024, IEHP also offers Covered California plans, further ensuring health care access for even more IE residents. Today, IEHP has a robust network of quality doctors throughout our two counties and nearly 4,000 team members who are fully committed to the vision: We will not rest until our communities enjoy optimal care and vibrant health. To learn more, go to iehp.org.

Comprehensive Benefits

Competitive salary and a benefits package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.

Mission: To heal and inspire the human spirit.

Vision: We will not rest until our communities enjoy optimal care and vibrant health.

Values: We do the right thing by: Placing our Members at the center of our universe; unleashing our creativity and courage to improve health and well-being; bringing focus and accountability to our work; and never wavering in our commitment to our Members, Providers, Partners, and each other.

Winning Team Culture

Certified as A Great Place To Work® four years in a row.

Industry

Healthcare & Social Services

Company Size

1,001-5,000 employees

Headquarters

Rancho Cucamonga, CA

Year Founded

1995

Website

iehp.org

Social Media

Supervisor, Community Wellness Center- San Bernardino