As a SupervisorCommercialClient Advisor,youwill have the Commercial Card Client Advisor team as direct reports and be their point of escalation for client issues and will report directly to the Manager of Commercial Card Programs Service & Support. This role will also serve as a knowledge point for any day-to- daytraining and questions that come from the team. Will escalate any situations as neededtothe Manager.

How you will spendyourtime:

• Function as the subject matter expert and point of contact for the Commercial Client Advisor team.

• Perform consultation, research, and recommend solutions for complex card program inquiries,issuesand escalations toappropriate resolution

• Serve as the point of escalation that is available to the team for their immediate needs. If a client needs to speak to a manager oran employee needs assistanceon how to work an item.

• Assistwith the onboarding and training of new hires. Responsible for keeping policies,processand procedure documents updated.

• Track client issues & resolution, work withappropriate resourcesto ensure follow up and best practices with client and business partner(s)

• Provide proactive communication with clients and internal business partnersregardingall components of client experience and set best practice expectations

• Provide training and education toCommercialClient Advisor team and Business Partners on all program tools and best practices as needed through multiple communication channels including in person.

• HandlePTOcalendar, monthly and/or daily assignments for the Commercial Client Advisor team.

• Conduct monthly 1-on-1s,Next90 and team meetings for the Commercial Client Advisor team.

• Participate inidentification ofprocess improvement and program growth opportunities through root cause analysis and program review.

• Complete special projects as needed.

• Other duties as assigned.

We are excited to talk to you if you:

• High School Diploma or Equivalent

• 3+ years of credit card program or financial services experience.

• Complex problem solving and ability to translate client needs

• Strong written and verbal communication skills

• Ability toidentifyand solve routine technical and end user system tools issues

• Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail

• Demonstrates attention to detail, end-to-end ownership, drive for results in support of growing the business, with a focus on the client

• Demonstrate ability to communicate with multiple levels of leadership and lines of business effectively and professionally

• Demonstrates strong interpersonal skills

Bonus points if:

• Undergraduate degree in Business Administration/Finance

• 3+ years Client Relationship Management, Customer Service & Sales experience in a related field

• Functional knowledge of credit card industry

• Functional knowledge of Commercial Card programs,servicingand operations

• Knowledge and understanding of online banking platforms including ACH, EFT, Wire Transfer, UMB Commercial Card, Commercial Card Center, and FIS

• Exposure to ERP and basic accounting systems

• Functional knowledge of credit card industry

• Functional knowledge of Commercial Card programs,servicingand operations

• Knowledge and understanding of online banking platforms including ACH, EFT, Wire Transfer, UMB Commercial Card, Commercial Card Center, and FIS

• Exposure to ERP and basic accounting systems