Job Description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Supervisor, Clinical Trial Materials (CTM), provides day-to-day leadership and operational oversight for CTM production teams at the site level. The team consists of ±25 employees including temps, that will be reporting into the Supervisor Clinical Trial Materials (CTM) This role ensures that on-site teams execute workflows in alignment with established SOPs, quality standards, safety expectations, and operational timelines. The Supervisor supports daily continuity by coordinating staffing, resolving operational issues, reinforcing compliance, and promoting a culture of accountability, collaboration, and continuous improvement.
Essential Duties and Responsibilities
• Provides daily supervision, guidance, and performance support to the on-site CTM team, ensuring all activities follow approved SOPs, work instructions, quality standards, and safety expectations.
• Oversees daily CTM operations including production, order fulfillment, workflow coordination, and inventory-related activities.
• Plans and coordinates team schedules, task assignments to maintain operational continuity and meet project timelines.
• Monitors on-site production activities to ensure accuracy, timeliness, and adherence to client and protocol requirements.
• Maintains inventory integrity through oversight of material handling, lot control, expiration tracking, reconciliations, and escalation of discrepancies.
• Ensures accurate documentation and ERP record maintenance, including cycle counts and material updates.
• Collaborates with site Lead & Quality Assurance to support audits, inspections, CAPAs, and ongoing audit readiness through consistent documentation and compliance.
• Identifies operational issues, leads or supports root cause analysis, and implements corrective and preventive actions.
• Contributes to process improvement initiatives that enhance operational efficiency and standardization across the site.
• Supports onboarding, cross-training, coaching, and ongoing development of CTM staff; partners with HR and L&D on training programs.
• Manages administrative tasks including attendance, reporting, and temporary staffing coordination.
• Maintains effective communication with internal stakeholders, acting as a liaison between floor CTM teams and site leadership.
• Ensures adherence to regulatory requirements, safety policies, documentation standards, and company values.
• Identifies operational risks and supports development of mitigation strategies.
• Performs other related duties as assigned to support site CTM operations.

Education and Experience
• Bachelor’s degree preferred; equivalent experience may be considered.
• High School Diploma/GED with 5+ years of supervisory experience in a regulated operational environment required.
• Experience in CTM, clinical trial operations, production, logistics, or similar regulated environments strongly preferred.

Skills and Ability
• Strong leadership capabilities with the ability to guide, coach, and motivate site personnel.
• Demonstrated ability to interpret and apply SOPs, quality requirements, and regulatory guidelines.
• Excellent organizational, prioritization, and problem-solving abilities.
• Strong interpersonal and communication skills, with the ability to collaborate across on-site cross-functional teams.
• Proficiency in Microsoft Office and comfort using ERP or digital inventory systems.
• Effective English proficiency to read, interpret, and communicate operational and compliance-related information.
Physical Demands:
While performing the duties of this job, the occupant is regularly required to:
• Sit 70% of the week.
• Stand 15% of the week.
• Walk and/or reach with hands and arms 15% of the week.
• Read text of various sizes. Communicate with others and hear.
• Lift, pull and/or push up to 50 pounds and/or ~ 14 kilograms
• Employee must use hand truck, narrow isle reach truck, and/or pallet jack and possess hand-eye coordination and hand manipulation.
Travel Requirements:
No travel required

One Global Team
At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
LabConnect is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to cultivating a workplace that is safe, equitable, and respectful for all. Together, as one global team, we strive to ensure that every individual has the opportunity to thrive and contribute to our shared success.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Join our team and discover how your work can impact patients' lives around the world!
Some of the Perks our LabConnectors Love:
• We truly live our values: People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always
• The opportunity to make a meaningful impact on a passionate and growing team
• Strong communication and collaboration within a smaller sized team
• Access to tools and resources that empower you to excel in your role
In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication.
We are proud to be an Equal Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with the General Data Protection Regulation (GDPR). For this job posting, all hiring decisions are made with meaningful human involvement and consideration. In this context, no applicant is subject to a decision based solely on automated processing within the meaning of Article 22 of the GDPR.

To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/

If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect - please email talent@labconnect.com or call +1 (423) 722-3155.