Full-Time 72 hours / week
Days, Primarily 830-5
On-Site
The Supervisor, Clinical EMR Liaison (Primary Care) provides leadership and oversight for the EMR support function across the Primary Care network. This role is responsible for supervising EMR Coordinators and ensuring effective deployment, optimization, and sustainment of Electronic Medical Record (EMR) workflows that support high-quality pediatric care, operational efficiency, and provider satisfaction.
The Supervisor partners with Primary Care leadership, Information Services, and clinical/operational teams to translate strategic priorities into standardized EMR workflows, education, and system improvements. This role drives consistency, accountability, and continuous improvement across EMR practices while developing team capability and supporting change initiatives.
Responsibilities:
1. Supervises EMR Coordinators, including hiring, onboarding, performance management, and professional development.
2. Leads EMR support operations across Primary Care, ensuring consistent, efficient, and compliant workflows.
3. Partners with Primary Care and Information Services leadership to prioritize EMR initiatives, enhancements, and issue resolution.
4. Drives standardization and optimization of clinical workflows, aligning EMR functionality with best practices and quality outcomes.
5. Oversee EMR training and education programs, ensuring effective onboarding and ongoing competency development for providers and staff.
6. Leads EMR implementations, upgrades, and new practice onboarding, ensuring seamless deployment and adoption.
7. Monitors team performance, system trends, and user feedback to drive continuous improvement and service excellence.
8. Ensures compliance with regulatory standards (e.g., HIPAA, Joint Commission) and organizational policies in all EMR-related activities.
9. Leads change management and communication efforts related to EMR updates, workflows, and system enhancements.
10. Serves as a key liaison and influencer, collaborating with interdisciplinary stakeholders to align EMR strategies with clinical, operational, and organizational goals.
Other information:
Technical Expertise
· Advanced knowledge of EMR systems (Epic preferred) and clinical documentation workflows.
· Strong leadership, communication, and stakeholder engagement skills.
· Ability to translate clinical and operational needs into system functionality.
· Proficiency in Microsoft Office tools (Outlook, Word, Excel).
· Knowledge of healthcare operations, quality standards, and regulatory requirements.
Education and Experience
1. Education: Bachelor's degree in nursing required.
2. Licensure: Current Registered Nurse (RN) license in the State of Ohio required.
3. Certification: none required.
4. Years of relevant experience: Minimum 3 years of healthcare experience required, including EMR and/or informatics experience. Experience supporting clinical workflows and system optimization required.
5. Years of supervisory experience: Minimum 1 year of leadership or supervisory experience preferred.
Full Time
FTE: 0.900000
Status: Onsite
More Than a Job. It’s loving what you do - and why you do it.
Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S. News & World Report, but it’s our compassionate approach to treatment that sets us apart. It’s creating special high-fives. Thinking of new ways to spark a smile. Holding hands to offer comfort. And working to get a giggle that brightens a room.
The minute you walk into Akron Children’s, you can sense that people here love what they do. From visits with the Doggie Brigade, to the balloons and smiles in the halls, the sights and sounds are all about one thing: the children.
We are the largest pediatric healthcare system in Northern Ohio and one of the fastest growing in the country. Akron Children’s has two hospital campuses in Northeast Ohio: one in Akron and the other in Boardman in the Mahoning Valley. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families - regardless of where they live - to find the high-quality care they need.
No matter which of our locations you choose, you’ll see that when you give the most, you get more—support, rewards and satisfaction.
CAREER OPPORTUNITIES
It’s making the most of your days.
Our passion is felt every day in the way people care at every level. Whether you are working with children face-to-face, or behind the scenes supporting the care and services we deliver, you impact futures.
Visit us and see why it’s more than just a place to work. It’s a family.
Apply today at careers.akronchildrens.org.
