Job Description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

The Supervisor Central Services Clinical RN provides clinical and operational oversight for the centrally managed nursing team supporting system-wide functions including clinical triage, inbox management,
and transitions of care coordination. This role ensures high-quality, patient-centered remote clinical services through effective team leadership, adherence to evidence-based protocols, and collaboration with care teams across the organization. The supervisor is responsible for staff performance, workflow
optimization, and ensuring consistent delivery of safe, efficient, and coordinated care that supports improved patient outcomes and operational priorities.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Leads and supervises the Central RN team to ensure consistent delivery of high-quality clinical triage, patient communication, and care coordination services across the organization.

2. Provides clinical oversight and guidance to staff performing telephone triage and remote clinical care, ensuring adherence to established protocols, evidence-based practices, and regulatory requirements.

3. Monitors team workflows, productivity, and service levels to ensure timely response to patient inquiries, test results, medication refills, and other clinical communications.

4. Partners with clinical and operational leaders to optimize centralized nursing workflows supporting triage, inbox management, pre-visit planning, and transitional care outreach.

5. Oversees the accuracy and quality of documentation within the electronic medical record (EMR), ensuring compliance with best practices, regulatory standards, and organizational workflows.

6. Supports quality improvement initiatives by monitoring clinical quality measures, identifying opportunities for improvement, and guiding the team in closing care gaps.

7. Provides coaching, mentoring, and performance management to nursing staff to support professional development, clinical competency, and engagement.

8. Collaborates with providers and interdisciplinary care teams to promote seamless care coordination and ensure patients receive timely and appropriate care interventions.

9. Facilitates post-discharge outreach processes and care transition activities to support reduced readmissions and continuity of care.

10. Promotes effective utilization of healthcare resources and patient/member benefits through appropriate triage, care coordination, and patient education.

Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.

POSITION QUALIFICATIONS

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

Education

• Bachelor’s degree in Nursing
• Current, unrestricted Registered Nurse (RN) license
• BLS certification required

Experience

• 5+ years of clinical nursing experience, preferably in a primary care or ambulatory care setting •
• Prior supervisory or leadership experience
• Telephone triage or remote care experience •
• Experience in care coordination or population health programs
• Knowledge of healthcare operations, particularly within primary care or ambulatory care environments •
• Knowledge of clinical triage protocols and care coordination processes
• Understanding of quality measures and strategies for improving patient outcomes through quality gap closure
• Understanding of clinical quality measures (HEDIS) Knowledge of coding concepts including CPT, ICD10, and HCC
• Familiarity with EHR documentation standards and quality reporting processes

Skills

• Strong leadership, coaching, and team development skills
• Excellent critical thinking and clinical decision-making abilities
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• Computer proficiency including Microsoft Office applications
• Proficiency working within an electronic medical record (EMR)
• Ability to lead and manage competing priorities in a fast-paced clinical environment
• Ability to interpret clinical protocols and guide staff in appropriate application
• ​Ability to analyze operational and clinical performance metrics
• Ability to maintain patient confidentiality and comply with regulatory standards
• Demonstrates alignment with organizational mission, vision, and values

WORKING CONDITIONS The following checklist describes the environmental, mental, vision and hearing, and physical demands of a job. Attendance and punctuality are essential functions of all Martin’s Point Healthcare positions. Environmental Factors Location: Duties MUST be performed ON SITE Temperature Exposure: N/A Hazards: N/A Radiation Exposure N/A Hazardous Item Usage: N/A Biohazard Exposure: N/A Spaces: N/A Driving Requirements: Does NOT require driving a motor vehicle Chemical Exposure: N/A Loud Noise Exposure: N/A Protective Attire: N/A Falls Risk: N/A

Mental Demands Written Communication Handling Stress and Emotions Thinking Analytically Concentrating on tasks and remembering names and/or details Reading and following directions to implement work activities Multi-tasking and managing competing priorities Making Complex decisions in rapidly changing situations Vision and Hearing with or without assistive devices Requires the use of standard equipment requiring audiometric acuity (stethoscope, Doppler, pager, beeper, high- or low-pitched alarms, intercom, telephone). Requires vision for fine detail (20/25 or better) Physical Effort Sitting Continuously (67 - 100%) Standing Occasionally (1 -33%) Keyboarding/Typing Continuously (67 - 100%) Telephone Use Frequently (34-66%) Walking Occasionally (1 -33%) Operating Equipment Occasionally (1 -33%) Bending Over Occasionally (1 -33%) Crawling Never Climbing Never Reaching overhead Never Crouching Occasionally (1 -33%) Kneeling Never Balancing Never Talking Frequently (34-66%) Repetitive use of hands/arms Continuously (67 - 100%) Repetitive use of legs Occasionally (1 -33%) Grasping Occasionally (1 -33%) Fine Manipulation Occasionally (1 -33%) Lifting (Maximum Needed) 10 Pushing/Pulling (Maximum Needed) 10

At Martin’s Point we commit to fostering an environment where every employee feels like they can bring their authentic self to work and belong. Through education and learning, we will build connections, bridge differences, and strengthen relationships. Together, we will work together to create opportunities for personal growth and development while creating a safe and respectful workplace for all

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact jobinquiries@martinspoint.org

Do you have a question about careers at Martin’s Point Health Care? Contact us at:jobinquiries@martinspoint.org