***Supervisor Care Management -***

At TriHealth we are looking for a Supervisor Care Management. If you are energized by leading people, optimizing workflows, and creating exceptional patient experience. Our Care Management Team thrives on teamwork, innovation, and compassionate care—and we need a leader who can bring out the best in both our staff and our patients. In this role, you’ll shape the culture, support clinical excellence, streamline processes, and ensure patients receive seamless, high-quality care at every touchpoint. If you’re a strategic thinker, a strong communicator, and someone who leads with both heart and accountability, this is an opportunity to make a meaningful impact in the lives of patients and the success of our care teams. Apply today and grow your career with a team that truly values you.

Locations:

•  Good Sam Hospital 375 Dixmyth Ave, Cincinnati, OH 45220

Work Schedule:

• Full-Time (80 hours bi-weekly)

Incentives & Benefits:

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experiencePlease view our benefits page

https://careers.trihealth.com/what-we-offer/benefits

This position is responsible to the Manager of Care of Management. This position is responsible for the day-to day operations of Care management including: Daily staffing scheduling; Supervising and mentoring staff; Assuring the standardization of care management; Assisting in responding to customer requests and problems; Maintaining staff performance informally through coaching, mentoring and providing developmental opportunities and formally through performance appraisal and disciplinary processes; Provides leadership/monitoring for compliance and performance and performance improvement.

Job Requirements:

Bachelor's Degree
Equivalent experience accepted in lieu of degree
Related certification
Registered Nurse, Current Ohio licensure
3-4 years experience in a related field

Job Responsibilities:

Participates as a member of the interdisciplinary team to ensure that selected clinical quality criteria are met. This includes discussions/education on the units with physicians and nursing staff related to core measure requirements.
Achieves a target query rate of 12% provide supervision to social work staff and ensure all rules and regulations are followed.
CDMP worksheets are informative but concise and are professional in appearance and quality. "win" worksheets clearly and accurately reflect the DRG shift. Track is kept up to date to facilitate monthly reporting. Assist / manage team member daily schedules and adjust schedules as needed to ensure adequate coverage.
Interdisciplinary team rounding on units and MDR rounds to ensure team member and patient needs are being met. Including collaborating with the physicians and ensuring patients' needs are addressed timely.
Availability for team members to address any issues and concerns related to workflow or patient discharge disposition.

Other Job-Related Information:

Direct Report FTEs = 20-29

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent

Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.