Education and Work Experience:

• Bachelor’s Degree or equivalent combination of education/related experience: Required
• Master's Degree: Preferred
• Five years' technical experience: Preferred

Essential Functions:

• Manages the daily performance of a team of Care Connection Center associates ensuring productivity standards are being met including: Key Performance Indicators, shrinkage, occupancy, attrition reduction and retention efforts, schedule adherence, and all other data/metrics.
• Monitors, coaches and provides specific feedback to associates to meet performance requirements including quality, productivity, attendance and related disciplinary issues for their teams.
• Resolves escalated customer concerns, consults with clients, and determines appropriate action, balancing superior service with fiscal responsibility.
• Conducts daily huddles and weekly team meetings to maintain timely communication on key operational issues while motivating and rewarding the proper behavior.
• Works with Human Performance to maintain consistent policies and procedures within the Care Connection Center including attendance, behavior, and performance discipline.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.