Job Description

The Caesars Rewards and Cage Supervisor ensure compliance with gaming regulations while delivering excellent customer service. Responsibilities include handling financial transactions, supporting credit line processes, managing pit fills/credits, activating Caesars Rewards cards, and assisting with promotions. Strong communication and attention to detail are essential. This is a full-time onsite salary position.

• Perform all cage functions with precision, including but not limited to:

  • Establishing and verifying customer credit lines

  • Communicating credit information to appropriate personnel

  • Executing pit fills and credits seamlessly

  • All other cage-related functions

• Clearly explain current casino programs and promotions to players.

• Flexibility with work schedules. May be required to start early or stay late to support key operations while maintaining a high level of service

• Safeguards department and company assets while dealing with the public in an efficient and courteous manner always utilizing company service standards.

• Monitors Cage activities for adherence to company policies, and various gaming regulatory regulations.

• Authorizes credit within established authorization levels.

• Performs banking activities including processing of checks, markers, etc.; purchasing of currencies as needed.

• Supervises overall operation of Cashier Department personnel and cage clerks.

• Ensures excellent guest courtesy and satisfaction.

• Resolve disputes with guests when applicable.

• Prepares and coordinates periodic performance reviews of staff.

• Prepares scheduling of shifts to meet business demands.

• Coordinates daily functions to ensure efficiency of cage operations.

• Assist in interviewing applicants for Cashier positions.

• Acts as a role model; always presenting oneself as a credit to the company and encouraging others to do the same.

• Additional duties include managing pit fills and credits, collaborating effectively with team members and other departments, greeting guests, activating Caesars Rewards cards, and supporting promotional activities.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

• All other Cage/Caesars Rewards related functions

• Assists in other duties assigned by the Cage Manager.

• Must be 21 years or older.

• High school diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities

• Minimum of 1-2 years supervisor experience required

• Minimum 1-2 years related experience required

• Proficient in computer applications including Word, Excel, and PowerPoint

• Minimum typing speed of 35 words per minute

• Strong organizational skills with the ability to complete tasks efficiently

• Excellent customer service skills for interacting with guests and team members/all levels of management

• Prior experience in cash handling preferred

• Ability to remain composed and maintain positive guest relations in all situations

• Strong interpersonal and teamwork abilities

• Professional appearance and grooming standards to promote a positive company image

• Must be able to attain Gaming License and fingerprints.

ADDITIONAL REQUIREMENTS

• Adhere to company service, attendance, and departmental guidelines

• Protect company assets and assist other departments as needed

• Create and maintain accurate customer accounts while ensuring data integrity and confidentiality

• Promote and explain Total Rewards benefits, property events, and promotions effectively

• Collaborate with team members and communicate relevant information to ensure consistency and guest satisfaction

• Stay informed on program updates and attend department meetings

• Adapt to changing business levels and maintain composure in a fast-paced environment

• Must be able to read, write, speak, and understand English

• Physically able to stand, walk, bend, lift to 35 lbs., and push/pull carts throughout the shift

• Operate various office equipment including computers, phones, printers, and redemption units

• Tolerate exposure to secondhand smoke and respond to visual and auditory cues

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.