Job Description

REQ6419 Supervisor, Butler Services (Open)

• Assist to control and direct the entire section organization and operation.
• Conduct the sectional meeting and briefing.
• Oversee all Villa and selected suites / rooms reservations ensuring all data is collected, schedule and brief the butlers responsible for the individual ones. Ensure pre-arrival preparations are carried out as per guest preferences.
• Oversee all Villa and selected suites / rooms occupants’ itineraries ensuring the Butler team are in control of coordination and assisting with the requirements in a proper manner as per Studio City standards.
• Control all Villa and selected suites / rooms prior to guest arrival ensuring it’s prepared as per Studio City standards.
• Communicate all requests and preferences to other departments in a timely and accurate manner.
• To solve problems regarding allocation of personnel, handling of complaints, etc.
• Assist in identifying training needs, develops training plans and implements training sessions for all staff within the section on a regular basis. Work closely with departmental trainer.
• Ensure all tasks within the Butler Team are well assigned and managed
• Oversee the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel.
• In full control and ensure that the conditions of all the Villas and selected suites / rooms are consistently well maintained and equipped according to the company’s standard.
• To provide 24/7 personalised service at the highest level befitting the set five-star standards.
• To attend to all the wants and needs of the guest.
• Assist to manage, coach and develop all employees within the department to ensure competency, performance and succession objectives are met. These include recognizing and resolving performance issues; ensuring performance reviews are conducted for all staff in accordance with the company’s Performance Management System.
• Adhere to and exhibit pro-active leadership in accordance with company’s Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment
• Report accidents, injuries, unsafe work conditions and / or security issues to supervisors
• Be fully conversant with all departmental Fire, Emergency, Typhoon and Bomb procedures and actively participate to internal drills on them.
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide security and safety for guests and employees.
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Internet and Email policy
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Ensure that all staff’s behaviour, personal grooming and service skills are in line with Forbes standards and Melco core standards.
• Perform other reasonable job duties as assigned by management from time to time.