Job Description

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What Will I be Doing?

The Supervisor, Business Operations develop and maintain dashboards and reports to track HOA performance metrics, analyze trends and variances to support decision making and operational improvements, assist in month-end close process and HOA-related reconciliations.

You are responsible for driving company success through performing the following tasks to the highest standards:

• Headcount & Resource Planning:
  • Support ongoing reconciliation of HOA headcount across systems and teams.
  • Partner with Finance and HR to ensure alignment with budget and forecast processes.
• Budget & Forecast Planning:
  • Partner with Resort Operations Team to prepare annual budgets.
  • Partner with Resort Operations Team to prepare monthly forecasts.
• Audit & Compliance Support:
  • Assist with internal audits including DEX and other HOA-related operational reviews.
  • Ensure data accuracy and compliance with internal controls.
• Cross-functional Collaboration:
  • Work closely with Resort Ops, Call Center, and Finance teams to support HOA operations.
  • Partner with Financial Consolidation teams to streamline overlapping processes.
• Process Improvement & Documentation:
  • Identify and implement improvements to reporting and operational workflows.
  • Maintain documentation of key processes and procedures
• Lead Others:
  • Oversee Business Operations Coordinators at multiple sites, as assigned.
  • Provide training, guidance, and oversee performance of Coordinators.

To fulfill this role successfully, you must possess the following minimum qualifications and experience: