Job Description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Supervisor of Biospecimen Operations is responsible for overseeing sample management activities and site support for clinical trials, including receipt, processing, storage, retrieval, shipment, and destruction of specimens. This role manages daily operations, ensuring compliance, efficiency, and collaboration to meet protocol requirements. The Supervisor will lead a team, promote operational excellence, and support corporate goals

Essential Duties and Responsibilities

Supervise and train a team of Clinical Sample Specialists

Coordinate workflows and staff schedules to meet operational demands.

Promote a culture of excellence and ensure adherence to protocols.

Serve as the primary escalation point for operational issues.

Facilitate specimen receipt, registration, query initiation, and shipment preparation.

Oversee specimen storage at all temperatures and chain-of-custody management.

Manage the preparation, QC, labeling, and shipment of biospecimens to partner labs and sponsors.

Handle sample processing for courier pickups and onsite protocols.

Ensure timely reconciliation of sample discrepancies and accurate destruction processes.

Serve as the communication point for clinical investigator sites (Latin America Region).

Communicate effectively with clients, sponsors, sites, and partner laboratories.

Collaborate with other departments to meet protocol requirements.

Address client inquiries and provide protocol-specific training for staff.

Develop and revise Standard Operating Procedures (SOPs).

Identify opportunities for process improvements and implement changes.

Manage non-conformance reporting and investigations.

Work closely with internal and external stakeholders to ensure sample management requirements are met.

Maintain department metrics and prepare inventory reports.

Perform housekeeping tasks, including freezer scraping, cooler checks, and alarm testing.

Support maintenance of supplies and equipment.

Other duties as assigned.

Education and Experience

High school diploma or GED required.
Associate’s degree with at least 2 years of clinical research, central laboratory, biorepository, or related experience or BA/BS in laboratory science, health science, or business preferred.
2 years of supervisory experience required.
Previous experience providing training, workflow coordination, or leadership in a laboratory or biospecimen environment strongly preferred.

Skills and Ability

To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications including MS Word, Excel, and PowerPoint. Candidate must be willing and able to learn new software programs as required for the position.

Excellent leadership, organizational, and communication skills required.

Strong understanding of biospecimen handling, storage systems, and regulatory requirements preferred.
Proficiency in inventory tracking systems and sample processing tools preferred.

Ability to read, write, and fluently speak both English and Spanish preferred.

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Physical Demands:

While performing the duties of this job, the occupant is regularly required to:

Sit 25% of the week.

Stand 75% of the week.

Walk and/or reach with hands and arms 75% of the week.

Read text of various sizes.

Communicate with others and hear.

Lift, pull and/or push up to 50 pounds.

Specific vision abilities include close vision and ability to adjust focus.

Exposure to dry ice and cold storage environments and biological samples.

Travel Requirements: ​Minimal
Schedule: Fully Onsite in Cleveland, Tuesday-Saturday 8am-4:30pm EST​

One Global Team

At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

LabConnect is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to cultivating a workplace that is safe, equitable, and respectful for all. Together, as one global team, we strive to ensure that every individual has the opportunity to thrive and contribute to our shared success.

Join our team and discover how your work can impact patients' lives around the world!
Some of the Perks our LabConnectors Love:
• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!
In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/
If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email talent@labconnect.com or call +1 (423) 722-3155.