Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Supervisor, Beverage

DIVISION: Casino Operations

DEPARTMENT: Casino Bars

GRADE/FLSA STATUS: S16—Exempt

BADGE TYPE/COLOR: Key—Blue

REPORTS TO: Manager, Beverage Operations

SUPERVISES: Dual Rate Bartender, Dual Rate Casino Cocktail Server, Bartender, Casino Cocktail Server, Bar Helper

As a Supervisor, your role is crucial in maintaining the Beverage department’s daily performance to ensure exceptional guest service, surpass company objectives, and implement strategies to boost service scores

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise the day-to-day operation of beverage service on assigned shift
• Responsible for personnel management processes, such as initiating interviews, training, candidate selection, performance reviews, promotions, transfers, and disciplinary actions, while maintaining accurate performance appraisals and work history entries
• Responsible for leading and overseeing team operations, including task supervisor, quality monitoring, scheduling, staffing management, and conducting pre-shift meetings. Also, provide coaching, mentoring, and training to ensure high performance, adherence to appearance standards, and effective personnel development
• Regularly communicate with employees to ensure effective communication flow throughout the company and coordinate between shifts and departments

1. Ensure that guest service consistently meets resort standards at a high level and conduct service recovery activities as necessary
2. Conduct callbacks from guest(s) surveys and Level 3 Bartender testing at least once a month for compliance
3. Must consistently demonstrate sound decision-making to motivate the team and uphold high morale. Manage all shift-related paperwork efficiently. Supervise cash-handling procedures among employees. Maintain strict adherence to company policies and procedures, always ensuring ethical conduct and regulatory compliance

• Ensure all employees are following the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhering to all regulatory, departmental, and company policies and procedures in an ethical manner
• Perform regular physical inventory checks of barware and promptly request replacements as necessary. Conduct Safety inspections of all bars and Beverage BOH areas. Ensure daily inventory audits of Smart Bar are conducted and monitor asset control of liquor bottles, draft and bottled beer, and wine
• Ensure knowledge of URVenue/ticketing system for chair, fan cave, and upper deck sales
• Must be proactive with incidents and issues, ensuring resolution with employees and guests
• Other duties as required to deliver excellent service
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

1. High school diploma or GED required
2. One year of guest contact experience is required
3. One year of supervisory experience is preferred
4. Six months of full-service bar experience or six months as a Casino Cocktail Server is preferred
5. Alcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)
6. Must demonstrate the following essential knowledge and skills:
7. Knowledge of beverage operations
8. Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
9. Able to attend to multiple priorities simultaneously
10. Strong interpersonal skills and teamwork behaviors

11. Willingness to learn and adapt, with keen attention to detail and a professional appearance

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, tap a 165-pound keg, lift up to 25 pounds, and carry 5 pounds
• Capability to handle fast-paced environments, make rational decisions under pressure and operate in mentally and physically stressful environments
• Proficiency in English language, manual dexterity for operating office equipment, and willingness to work in diverse environmental conditions and flexible schedules, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 7.4.24