Role Responsibilities 

• Lead an Application Support team, ensuringaccurateallocation andtimelyresolution of all incident tickets received from external sources as well as those generated internally by the team.

• Effective ticket resolution supports the continuous operation of the company’s platforms, thereby contributing to sustained revenue generation.

• Holddirect responsibility for resolving all tickets within the assigned region that are routed to the designated support group.

• Focuson supervising a team whose mainobjectiveis to resolve internal and external client issues through both direct and indirect engagement.

• Overseeteam interactions andensuringadherence toestablishedprocesses during all support activities.

• Act as the primary point of contact for both internal and external escalations, taking ownership of critical issues.

• Engage directly with end clients to understand the nature of requests or concerns,definesappropriate actionplans, andcommunicatesboth resolution strategies and outcomes clearly to stakeholders and end users.

Role Requirements 

• Bachelor's degree or be a student in Computer Science or a related field and/or 3+ years of experience in Corporate IT.

• Proven experience working in an IT Help Desk environment, ideally with prior team leadership responsibilities

• Hands-on experience with IT ticketing or helpdesk systems

• Minimum of 4 years of relevant technical and business experience

• ITIL certification is preferred

• Extensive experience of DevOps tools (Azure DevOps, GitLab,CloudBees,Checkmarx, SonarQube, Spinnaker)

• Intermediate/Advanced English isrequired(oral and written)

• Knowledge Kubernetes clusters infrastructure and tools (Ansible, Terraform, Rancher and Prometheus/Grafana)

• Development knowledge (script shell/bash, python, JavaScript, Java)

• Analytical, organized, and methodical.Attentionto detail and problem-solving.Teamwork attitude.

Work Shift 

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. 

BENEFITS AND OTHER DETAILS  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. 

Your Argentina specific benefits include:  

• Gift vouchers for marriage, for birth, others.

• Discounts at universities. 

• Discounts at gyms and shops. 

• Discounts at the language center.

• 10 daysoff fornon-pregnant mother/father.

Other Details 

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com 

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability,marital status, or veteran status. The company will provide accommodationtoapplicants, including those with disabilities, during the recruitment process, following applicable laws. 

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