Job Description

Retail Security Supervisor

LOCATION:

Kenwood Town Center – Cincinnati, OH

PAY:

Starting at $19.00/hour

POSITION TYPE:

Full-Time

OVERVIEW:

We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Team Leadership & Supervision

• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping

Security Operations

• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Safety & Systems Management

• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols

Client & Communication

• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

QUALIFICATIONS:

Required

• Prior security experience with supervisory or leadership responsibilities
• Knowledge of security operations, procedures, and safety practices
• Ability to obtain and maintain required security licenses/certifications
• Strong written and verbal communication skills (report writing required)
• Ability to remain calm and professional in high-pressure situations

Skills & Competencies

• Proven leadership and team management skills
• Strong customer service mindset
• Ability to multitask, stay organized, and prioritize effectively
• Comfortable using security systems and standard office equipment
• Reliable, adaptable, and detail-oriented
• Strong interpersonal skills with the ability to work across diverse groups

Work Environment

This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

Qualifications

NOW HIRING: SECURITY SUPERVISOR

Lead a security team, support daily operations, and ensure a safe environment for everyone onsite. If you thrive in leadership and enjoy coaching others, this role is a great fit.

WHAT YOU GET

• Weekly Pay: Steady income you can count on
• Flexible Scheduling: For a built‑in work/life balance
• Exclusive Employee Discounts: Save on everyday products and services
• Employee Assistance Program: Confidential support when life gets tough
• A Workplace That Values You: Supportive environment focused on your well‑being

WHAT YOU'LL DO

• Supervise and manage security staff
• Perform Security Officer duties when needed
• Implement and enforce security procedures
• Respond to emergencies and coordinate with authorities
• Train Security Officers and Shift Leads
• Communicate with operations management
• Conduct inspections and manage staff sign‑in/out
• Assist with payroll and personnel management

WHAT MAKES YOU GREAT FOR THIS ROLE

• You're a strong, motivating leader
• You communicate clearly and confidently
• You handle stressful situations with composure
• You understand security operations and technology
• You're organized, proactive, and solution‑focused
• You excel at coaching and developing teams

Pay Range

Starting at $19.00/hour

Benefits

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well-being, fostering a thriving work-life balance