Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un forte profilo etico, siamo leader e innovatori nel settore.
As a Supervisor for our new outlet store in Noventa di Piave, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling and unsurpassed service culture. Closely partnering with the Store Manager, the Supervisor will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Supervisor will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.
· Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
· Communicates company set KPI's and identifies strategies to ensure performance standards are met.
· Support daily team brief meetings to communicate current business trends and relevant updates.
· Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
· Support and maintain visual merchandising standards set by the WW headquarters.
· Collaborate with the Stock Controller for full organization of stock, ensuring stock management guidelines are being achieved.
· Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
· Ensure a consistent and branded onboarding experience for all new hires.
· Participates in attracting, recruiting, and retaining a high performing team.
· Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
· Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
· Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
· Fully support and align with all key business initiatives and new product launches.
· Fluent in English is a requirement, with any other languages being very beneficial.
· Sales and client management experience in luxury/premium retail.
· Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
· Previous team management experience.
· Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
· Ability to manage competing priorities in a fast-paced environment.
· Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen.
· Strong verbal and written communication skills and excellent organizational skills.
· Bachelor's Degree in a related field is preferred.
Salary Range: € 32.000 - € 37.000 Gross Annual Salary (RAL).
A noi di Stella McCartney piace essere audaci. Ciò significa sfidare sé stessi e il settore in cui lavoriamo. Come parte dei nostri impegni per una moda sostenibile, abbiamo una strategia ambiziosa e l’obiettivo di mettere al centro di tutto ciò che facciamo la diversità, l’uguaglianza e l’inclusione. Il nostro punto di partenza è creare uno spazio di lavoro in cui voci diverse siano rispettate, ascoltate e alimentate in modo equo, a prescindere da fattori culturali e sociali. Desideriamo inoltre influenzare e capovolgere la moda e altri settori, facendo splendere talenti internazionali e vari
Diamo il benvenuto a persone con disabilità e facciamo si che ciò avvenga nel modo migliore. Se ha particolari indicazioni per l'incontro ce lo può comunicare entro le 48 ore dal colloquio.
Stella McCartney is a luxury lifestyle brand that was launched under the designer’s name in 2001. It emboldens confident femininity with elevated yet effortless, conscious fashion. The brand is committed to being an ethical and modern company, believing it is responsible for the resources it uses and the impact it has on the environment. It is therefore constantly innovating new ways to become more sustainable, from designing to store practices and product manufacturing. As a lifelong vegetarian, Stella McCartney never uses any leather, feathers, fur or skins in any products for both ethical and environmental reasons – pioneering a movement for the use of alternative materials. Supporting regenerative agriculture and circularity, the brand is embracing new business models that will transform how clothes are sourced, produced, sold, shared, repaired and reused, promoting long-lasting products with extended use to reduce environmental impact. Today, Stella McCartney spans women’s ready to wear, unisex capsules, kids’ clothing, accessories, swimwear, lingerie, a performance wear collaboration with adidas, STELLA skincare and more – with 48 directly owned stores and 21 franchise stores across New York City, London, Paris, Milan, Tokyo, Shanghai and Beijing. Our collections are now sold in 77 nations through 863 specialty shops and department stores, and ship to 100 countries via online.
