Payoneer

Supervisor

Payoneer  •  Bengaluru, IN (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We’re looking for a highly motivated leader, energetic, knows how to engage team members, detailed oriented, someone that can multitask, strategise, and come up with creative solutions to answer our customers, be an online point for our associates, connect between several different hubs and share feedback with the company to improve our customers’ journey.

The Customer Care online leads in customer care are the key point persons to ensure that our customers receive service, that pain points are flagged, and our associates are able to work efficiently.

Is it you? Are you up for this challenge?

What’s the job?

  • Developing strategies online to ensure that our customers are answered within our service level agreement.
  • Implementing different motivation techniques to maximise the number of inquiries handled by our associates.
  • Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services.
  • Coordinate globally between our different operational teams and Hubs to ensure a successful shift
  • Report to the business if we are meeting our KPIs
  • Handling online crisis events in order to ensure the fastest recovery and minimise the effect on our customers.
  • Utilising our tools and dashboards to monitor our shifts effectively To
  • Develop creative solutions online
  • To provide a professional and engaging atmosphere for our associates on the shift

Have you done this kind of stuff?

  • 2 - 3 years of previous experience in a similar role
  • Previous experience in an international call centre
  • Strong managerial skills
  • High level of English
  • Self-learning ability
  • Responsibility and ownership
  • Problem-solving ability
  • Creative thinking and innovation
  • Proficient in MS Office
  • Proficient Excel
  • Excel under pressure

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Payoneer

About Payoneer

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Our only official Help channel on LinkedIn: https://www.linkedin.com/showcase/payoneer-help/

---

The content provided in this article including any information relating to pricing, fees, and other charges is accurate and valid only as of the date it was published. In addition, changes in applicable regulations, policies, market conditions, or other relevant factors may impact the accuracy of the mentioned pricing and fees and other associated details. Accordingly, it is further clarified that any information regarding pricing, fees and other charges is subject to changes, and it is your responsibility to ensure you are viewing the most up-to-date content applicable to you. Payoneer will provide the most up-to-date and accurate information relating to pricing and fees as part of the account registration process. Registered customers can view this information via their online account.

Payoneer Customer Assistance, Complaints and Disclosures: https://www.payoneer.com/customer-disclosures-and-complaints/

Privacy Policy applies: https://www.payoneer.com/legal/privacy-policy/

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
New York, NY
Year Founded
2005
Social Media