Job Description

Annual salary: up to £42,060.69

Supervisor

Location: Rainham - London

Contract Type: Full-Time, Permanent (42.5 hours per week), Monday – Friday, 8;00am-5:00pm

Salary: £42,060.69 per annum, plus company van & fuel card

About Mears Group Mears Group is the UK’s largest provider of repairs, maintenance, and regeneration services. We deliver tailored rapid-response and planned maintenance solutions through long-term partnerships with over 70 local authorities, ALMOs, and housing associations—ensuring safe, well-maintained homes and communities nationwide.

About the Role

We’re looking for a hardworking and experienced Supervisor to join our team in Rainham You’ll oversee the delivery of planned, cyclical, and responsive repairs across tenanted properties, ensuring works are completed to high standards of quality, safety, and customer care. This is a hands-on leadership role requiring strong operational oversight, excellent communication, and a commitment to service excellence. You’ll manage trades and subcontractors, carry out inspections, and ensure compliance with company procedures and industry regulations.

Role Responsibilities

• Supervise and coordinate maintenance operatives, tradespeople, specialist contractors, and subcontractors across multiple workstreams.
• Plan, schedule, and monitor responsive, void, planned, and cyclical maintenance works to ensure delivery within agreed timescales, budgets, and service standards.
• Carry out pre-, during-, and post-inspections of internal and external properties, including void properties, ensuring all works meet quality standards, specifications, and building regulations.
• Investigate maintenance issues, identify appropriate repair solutions, and ensure defects are rectified efficiently.
• Monitor contractor and operative performance, productivity, resource allocation, quality, compliance, and value for money.
• Ensure all repairs and maintenance activities comply with health and safety legislation, statutory compliance requirements, building regulations, and organisational policies.
• Support the delivery of planned investment programmes, component replacements, and cyclical maintenance projects.
• Respond to emergency repairs and out-of-hours issues where required.
• Maintain accurate records of inspections, repairs, compliance documentation, risk assessments, and operational activities using housing management systems, PDA devices, and Microsoft Excel.
• Produce management reports detailing operational performance, productivity, compliance, and contract delivery.
• Liaise with tenants, leaseholders, contractors, and internal stakeholders to provide updates, manage expectations, resolve complaints, and deliver excellent customer service.
• Monitor stock, materials, plant, and equipment to maximise efficiency and support contract profitability.
• Assist with budget monitoring and identify opportunities to improve efficiency and achieve cost savings without compromising quality or safety.
• Conduct regular site inspections, toolbox talks, and safety audits to promote safe working practices and continuous improvement.
• Support the development and performance of maintenance teams through coaching, training, and performance management.

Role Criteria

• Full UK manual driving licence.
• Previous experience in a supervisory role.
• A trade background with good knowledge of building maintenance and repairs.
• Experience managing subcontractors and coordinating different trades.
• Able to carry out inspections and make sure work is completed to a high standard.
• Good understanding of planned, cyclical, responsive, and void repairs.
• Strong leadership and communication skills.
• Confident using PDA systems and Microsoft Excel to log jobs and complete reports.
• Able to manage workloads, prioritise tasks, and solve problems when they arise.
• IT literate with good knowledge of Microsoft Office

Benefits we can offer you.

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card, and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Required Qualifications:

Customer Service, Report Writing, Service Delivery Standards, Training Delivery

Apply below or to discuss your application further; contact:

Olivia Elias (olivia.elias@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.