Job Description

Supervisor

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.

• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.

• Ensure passengers requiring mobility assistance receive timely and professional service.

• Monitor employee performance and provide coaching, training, and development to wheelchair agents.

• Address escalated passenger concerns and resolve customer service issues professionally.

• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.

• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.

• Monitor operational metrics, response times, and service quality standards.

• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.

• Maintain accurate operational reports, staffing records, and incident documentation.

• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.

• Promote a safe, professional, and customer-focused work environment.

• Ensure proper handling and maintenance of wheelchairs and mobility equipment

• Perform other duties as requested