Job Description

The Store Supervisor is responsible for overseeing daily operations, ensuring excellent customer service, and leading the team to maintain efficiency and quality standards in a fast-paced sandwich shop environment.

Key Responsibilities:

• Supervise and support staff during shifts (cashiers, kitchen assistants)
• Ensure high standards of customer service at all times
• Monitor food quality, presentation, and hygiene standards
• Handle customer complaints and resolve issues promptly
• Coordinate with the kitchen to ensure smooth and timely service
• Manage shift schedules, staff performance, and training
• Oversee opening and closing procedures
• Monitor stock levels and assist with inventory control
• Ensure compliance with health & safety regulations

Requirements:

• Previous experience in a supervisory role (preferably in food service or hospitality)
• Should have a strong understanding of the full operation and be hands-on when needed
• Strong leadership and communication skills
• Ability to work under pressure in a fast-paced environment
• Customer-oriented with problem-solving skills
• Good level of English (additional languages are an asset)
• Flexibility to work shifts, weekends, and holidays