Job Description

ABOUT THE ROLE

As a Supervisor working four days per week, you will lead a small team to deliver excellent customer service, operational efficiency, and a positive in-store experience. You will balance hands-on support with people management, coaching teammates, and maintaining high standards for store presentation, product knowledge, and sustainability practices aligned with our brand values.

KEY RESPONSIBILITIES

• Lead and motivate the team during your scheduled days, ensuring clear communication of daily priorities, targets, and operational tasks.

• Coach and develop colleagues through on-the-job training, feedback, and performance conversations; support an inclusive, collaborative work culture.

• Deliver outstanding customer service by resolving escalations, modelling product knowledge, and helping the team build genuine customer relationships.

• Oversee daily store operations including opening/closing procedures, cash handling, inventory checks, visual merchandising, and adherence to loss-prevention practices.

• Ensure efficient scheduling and resource use for a four-day workweek model, coordinating with management to cover peak periods and team availability.

• Support sustainability initiatives by encouraging product care, repairs, and responsible selling; promote our brand’s values in every customer interaction.

• Monitor and report on sales performance and store KPIs; implement improvements and local activations to support business targets.

• Maintain a safe and welcoming environment for customers and colleagues, complying with company policies and local regulations.

WHAT YOU WILL DELIVER

• Consistent, high-quality customer experiences that reflect our brand values and contribute to store performance.

• Engaged and capable team members who receive regular coaching and clear guidance.

• Accurate operational execution, including till handling, stock management, and visual standards on your working days.

• Active support for sustainability and product care initiatives that enhance customer loyalty and brand reputation.

WHO YOU ARE

• Proven experience in a retail supervisory or team leader role, preferably in apparel, outdoor, or lifestyle retail.

• Strong people management skills with the ability to coach, motivate, and develop others in a fast-paced environment.

• Customer-first mindset and excellent communication skills; calm and professional when resolving issues.

• Organised and reliable, with experience in operational tasks such as cash handling, stock control, and scheduling.

• Committed to sustainability and ethical business practices, with a genuine interest in outdoor life and product longevity.

• Flexible and adaptable, able to work a four-day week that may include weekends and varied shifts as needed.

• Fluent in English; Dutch and/or additional languages are a plus.

REQUIREMENTS

• Minimum 2 years supervisory experience in retail or customer-facing operations.

• Basic numeracy and experience with point-of-sale systems.

• Right to work in the location of the role and willingness to be present on-site for assigned days.

HOW TO APPLY

Submit your application in English through our application portal. Applications are reviewed on an ongoing basis and the position may be filled before the closing date.

Fenix Outdoor is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities and strive to create a safe, fair, and welcoming environment where everyone can thrive.