Job Description

The Oldest Fine Leather Goods House in the World

Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830.

Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations.

Delvaux Video http://www.youtube.com/watch-v=I0j0zMebgbI

YOUR MISSION:

Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

• Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.
• Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
• Address customer issues and complaints promptly to enhance customer satisfaction.
• Demonstrate key product/service features and link them to customer challenges to drive sales.
• Provide advanced product/service information and respond to complex customer inquiries.
• Lead day-to-day operations for a specific store department, ensuring efficient workflow.
• Record and process custom/special orders, coordinating with relevant teams for delivery.
• Handle basic issue escalations and provide necessary managerial approvals.
• Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed.
• Present additional products/services during customer interactions to maximize sales opportunities.
• Conduct customer interviews to clarify requirements and assist in potential customer interviews.
• Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
• Identify and recommend products/services that meet customer needs, encouraging purchases.
• Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
• Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
• Utilize performance management systems to improve personal performance.
• Post-Secondary Non-Tertiary Education required.
• Sound experience and understanding of straightforward procedures or systems.
• Basic experience in coordinating the work of others.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Post-Secondary Non-Tertiary Education

Sound experience and understanding of straightforward procedures or systems.