Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:

The Consumer Investment (CI) Client Service and Relationship Management (CICS&RM) Supervision Manager position will serve to ensure regulatory compliance and corporate mandates for all administrative and operational activities performed in the CI Self-Directed space. Merrill is a telephone-based platform that provides mass affluent clients with holistic financial advice and deepens client relationships by identifying broader product and service solutions to meet their investment, savings and credit needs. A predominant objective of the position is to limit risk and financial exposure to the business unit and the Firm and supervise the front-line units’ overall adherence to Firm policies and procedures.

Responsibilities:

Primary responsibilities of the Onboarding & Managed Product Supervision Manager include (but are not limited to) the following:

• Partner closely with CICS&RM leadership to communicate trends and resolve any escalations that may arise
• Review and approve various activities while determining appropriateness within the Self-Direct space
• Reference policy or procedures to assist associates with questions
• Provide backup coverage, as needed, when peers are out of the office or capacity needs arise
• Demonstrate organization in completing day-to-day responsibilities
• Maintain a positive attitude, commitment to excel and passion for supervision in all tasks completed

Additional responsibilities may include (but are not limited to) the following:

• Partner closely with other lines of business-related questions and requests
• Escalate trends identified in their reviews and leverage peers across other lines of business to resolve
• Join or lead initiatives and process improvement opportunities
• Assist with training, coaching, and the preparation/approval of associates and Supervision resources (as needed)

Qualifications:

• Bachelor's Degree or equivalent work experience
• Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)
• Proven ability to manage risk and make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures
• Ability to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way
• Strong analytical skills to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way.
• Identifies emerging risks and rends in processes and escalates appropriately
• Familiarity with Microsoft Word, Excel, and PowerPoint

Desired Qualifications:

Familiarity with compliance and regulatory issues

Proficient in Microsoft Office applications

Merrill Edge, Merrill Lynch, or Operations experience

Required Qualifications

Licenses needed at hire: FINRA Series 7, 66, 9/10 or equivalent required

Skills:

• Attention to Detail
• Continuous Improvement
• Controls Management
• Risk Management
• Fraud Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Relations
• Active Listening
• Decision Making
• Due Diligence
• Leadership Development
• Oral Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 285 Huntington Ave - HUNTINGTON AVENUE BC (MA5141), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$88,000.00 - $103,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.