Job Description

Posting number: 072267

Department: Department of Community Services

Division: Community Assistance

Job classification: SUPERVISING OFFICE ASSISTANT II

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Customer Service, Office and Administrative Support

Summary

Nameplate for the Department of Community Services, title in English and Hawaiian. In the background are four workers hand-in-hand moving in unison

Lead and support a clerical team serving the community.

The Department of Community Services, Community Assistance Division, is seeking a Supervising Office Assistant II in Honolulu. This position oversees a clerical support unit and ensures efficient office operations, financial processing support, records management, and customer service for housing and community assistance programs.

What You Will Do:

Your duties and responsibilities may include, but are not limited to:

• Supervision & Leadership
• Assign, coordinate, and evaluate the work of clerical employees; plan workflow, establish procedures, and ensure quality control; and train staff and monitor performance.
• Oversee Administrative & Fiscal Operations
• Monitor housing assistance payment processing and resolve discrepancies; oversee records management, reports, and document control; and ensure proper handling of office supplies, equipment, and purchasing activities.
• Provide Customer Service and Operational Support
• Resolve complex inquiries and complaints from the public and program participants; explain policies, procedures, and regulations; and serve as a resource to staff and support overall branch operations.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

Apply today and take the first step toward a lasting career!

Examples of duties

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to email notices;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Qualifications

At the time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:

Four (4) years of clerical experience, one (1) of which shall have involved public contact work which required:

1. providing information,
2. answering questions and inquiries, and
3. explaining policies, rules, and regulations in person or by telephone.

Such experience must also include, or be supplemented by work experience demonstrating supervisory aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects.

Substitution: Business school or college level credits from an accredited college/university will substitute for experience on a month-for-month basis for up to two years of the required four years of clerical experience. There is NO substitution for the one year of clerical experience involving public contact work which requires providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

CERTIFICATION REQUIREMENT:

Notary Public Certification, prior to completion of probation.

Supplemental information

If you qualify for the position, your name will be eligible for consideration for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.