Job Description

Job Location VOASWC - San Diego, CA 92108 Salary Range $70,725.00 - $81,300.00 Salary Job Shift Day

CLASSIFCATION SUMMARY:

Volunteers of America Southwest’s (VOASW) Enhanced Care Management (ECM) program provides a whole person approach to care for Medi-Cal beneficiaries. VOASW believes in individualizing services based on need and what works best for the member, thus through care management and care coordination we asses need and connect individuals to services and resources most appropriate for them. Through the delivery of these services, we hope every member can improve their quality of life, establish a support system and develop healthy living choices. The Supervising Care Manager ensures effective and efficient care management and care coordination throughout the Enhanced Care Management program by carrying a caseload and providing direct supervision to Care Managers. The role serves as a supervisory position that is responsible for direct services and the direct oversight of staff. The Supervising Care Manager assists staff in making informed decisions about member care and services while ensuring staff have knowledge about resources.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Client caseload management:

• Conduct comprehensive and individualized risk assessment, care planning, and reassessment
• Provides strategic and individualized care coordination services.
• Maintain ongoing communication with members through care management.
• Coordinates referrals with ECM team and external partners
• Tracks member progress towards identified goals and program outcomes.
• Ensures error free documentation that meets program requirements.
• Provides day-to day support and supervision to Care Managers
• Reviews member files and provides advice, direction, and support as it relates to documentation requirements.

Organizational and administrative duties:

• Conduct comprehensive and individualized risk assessment, care planning, and reassessment ser
• Provides strategic and individualized care coordination services.
• Maintain ongoing communication with members through care management.
• Coordinates referrals with ECM team and external partners
• Tracks member progress towards identified goals and program outcomes.
• Ensures error free documentation that meets program requirements.
• Provides day-to day support and supervision to Care Managers
• Reviews member files and provides advice, direction, and support as it relates to documentation requirements.

STANDARDS OF EXCELLENCE:

• Processes requested or needed information on or before expected deadline. Information provided and received (operational and financial) is error-free and responsive to requests.

• Demonstrates and maintains competency in the specialty or discipline for which position is responsible.

• Demonstrates ethics, courtesy and respect, and creates an approachable environment.

• Identifies options and solutions to a problem when confronted with a challenge.

• Looks at rationale associated with each situation to determine and verify the logic and correctness based on historical or current data.

• Maintains confidentiality, uses good judgement and continually keeps Manager/Director updated on any unusual or emergency situations.

• Provides excellent customer services to internal and external customers.

Equal Opportunity Employer.

This employer participates in E-Verify. Applications are accepted online only.

Qualifications

EDUCATION AND EXPERIENCE:

• BA, LMSW/LCSW/LMHC or RN/LPN degree
• 2 years minimum of case management experience
• 2 Years minimum of management and/or supervisory experience of high-volume outpatient client service
• Demonstrated skill and knowledge in client, engagement, community network building, and quality assurance documentation/records
• Strong understanding of cultural competency with the target population
• Medi-Cal experience preferred
• Computer literacy necessary

Physical Requirements:

• Physical demands associated with office work

• Some travel required