Job Description

MANDARIN ORIENTAL PARIS is looking for a Room service Supervisor to join our Room service Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Room Service Department in Paris, the Room service Supervisor will oversee and be personally involved in all operational aspects of a particular shift to assure all service steps are followed. He will monitor guest orders to be delivered efficiently and in a timely manner and maintain the In Room Dining area organised under the guidance of the respective managers.

As Room service Supervisor, you will be responsible for the following duties:

• Prepare the setup according to established standards to welcome guests.
• Serve meals in rooms.
• Check on guest satisfaction.
• Follow up with various hotel departments (kitchen, reception, housekeeping, etc.).
• The In-Room Dining Supervisor is responsible for the service provided in our rooms and suites during the night.
• They must have a perfect knowledge of the menu and dishes and maintain close contact with our guests.
• Assist the Manager and their assistant in supervising the team.

As Room service Supervisor, we expect from you:

• Be thorough, organized, attentive, and courteous.
• Hospitality industry diploma
• Good interpersonal skills.
• Successful experience of 2 years as a Chef de Rang in hospitality industry
• Initiative and enthusiasm.
• Proficiency in English.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“ This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”