Job Description

Posting number: 26-20269

Department: MBTA - Rail Maintenance

Division: 432-Cabot Maintenance

Job classification: Rail Maintenance Training Superintendent

Posting type: Open/External and Promotional/Internal

Categories: Management, Safety, Maintenance

Summary

The Superintendent of Training – Rail Maintenance will be responsible for the development, implementation, oversight, and continuous improvement of training programs for Rail Maintenance employees. This position ensures employees receive comprehensive and effective training in safety, technical skills, maintenance procedures, regulatory requirements, and industry best practices while supporting operational efficiency and cost-effective maintenance practices.

Examples of duties

• Supervise training facilities and ensure instructional materials, equipment, and testing resources are properly organized, maintained, and available.
• Analyze the effectiveness of training programs and implement updates, revisions, or corrective actions as needed.
• Develop and implement training modules to support vehicle innovations, modifications, system upgrades, and the procurement and introduction of new vehicles.
• Maintain current training methods and industry best practices through ongoing communication and collaboration with educational institutions, manufacturers, vendors, and other industry resources.
• Develop, maintain, and monitor a comprehensive training tracking matrix to ensure Rail Maintenance employees remain current with required training, qualifications, certifications, and regulatory requirements.
• Plan, coordinate, and schedule training programs in collaboration with carhouse superintendents, supervisors, forepersons, and other operational stakeholders.
• Assist in developing and applying evaluation criteria to assess the qualifications, technical knowledge, and competencies of prospective and existing maintenance personnel.
• Represent Rail Maintenance Training when interfacing with other transportation agencies, governmental and regulatory agencies, educational institutions, vendors, and professional organizations.
• Develop and deliver classroom, practical, and hands-on technical training as required.
• Review work rules, maintenance practices, training requirements, and related processes to identify opportunities to improve efficiency, effectiveness, and workforce readiness.
• Monitor employee training performance and identify the need for refresher training, remedial instruction, or additional qualification training.
• Support the development, revision, and implementation of standardized maintenance procedures, technical instructions, lesson plans, and training materials.
• Coordinate training associated with new equipment, technologies, vehicle modifications, maintenance procedures, safety requirements, and regulatory changes.
• Work closely with Rail Maintenance leadership to identify current and future training needs and ensure training priorities align with operational requirements.
• Drive an Authority or personal vehicle, when authorized, to visit work locations and respond to emergencies, operational needs, training activities, or special events.
• Respond to inquiries from employees, customers, vendors, and other stakeholders in a professional and courteous manner.
• Respond, directly or through designated personnel, to emergencies twenty-four (24) hours per day, seven (7) days per week, as required.
• Uphold the rights and interests of the Authority while developing and maintaining effective working relationships with employees, labor representatives, and management.
• Assist in workforce management by ensuring the fair and consistent application of and adherence to Authority rules, regulations, policies, procedures, and applicable collective bargaining agreements, including policies related to Equal Employment Opportunity, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation.
• Perform related duties, assignments, and special projects as required.

Supervision

• None

Qualifications

• A Bachelor’s Degree from an accredited institution in Engineering, Engineering Technology, or a related field.
• Six (6) years of progressively responsible experience in vehicle, rail vehicle, transit vehicle, or heavy-duty fleet repair and/or maintenance.
• Demonstrated supervisory experience overseeing maintenance, technical, or operational personnel.
• Proficiency with Microsoft Word, Excel, database applications, PeopleSoft, or similar business systems.
• Strong organizational, analytical, quantitative, multi-tasking, and time-management skills.
• Excellent customer service, presentation, communication, and conflict-resolution skills.
• Ability to handle sensitive and confidential information in an appropriate and professional manner.
• Ability to provide internal and external customers with courteous, professional, and responsive service.
• Ability to supervise, lead, and work effectively with a diverse workforce.
• Ability to respond to emergencies on a twenty-four (24) hour, seven (7) day per week basis, as required.
• Ability to pass required background screenings, including a Criminal Offender Record Information (CORI) check, and meet the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Satisfactory work history, including overall employment, job performance, discipline, attendance, and safety records. For internal candidates, this requirement applies to the two (2) years immediately preceding the closing date of the posting. Infractions or offenses occurring after the posting closes and prior to the filling of a vacancy may preclude a candidate from further consideration.

Substitutions

• A High School Diploma or equivalent (G.E.D.) from an accredited institution, with an additional seven (7) years of experience in vehicle, rail vehicle, transit vehicle, or heavy-duty fleet repair and/or maintenance, may be substituted for the required Bachelor’s Degree.
• Candidates must be able to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, and other job-related communications in English.