Superintendent Bus Operations

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

The Superintendent,
Bus Operations, is a mid-level management position responsible for directing
bus operations at a transportation facility with approximately 300–400
employees and a fleet of 150–300 buses, ensuring effective transit service
within the metropolitan service area. Under the direction of leadership, this
role oversees operational leadership staff, including the Senior Transit
Service Manager and Transit Service Managers, to support safe, reliable, and
efficient service delivery.

Job Responsibilities

• Develops business plan objectives and strategies and establishes station operating procedures aligned with Metro policies.
• Develops and administers the department’s operating and capital budgets.
• Establishes operations performance standards and evaluates productivity and employee performance against established expectations.
• Coaches and develops Transit Service Managers and participates in hiring and selection decisions.
• Monitors operating costs and key performance areas (e.g., absenteeism, overtime, service quality, complaints, loss containment, street service, and safety) and implements corrective actions as needed.
• Identifies improvement opportunities and implements changes to enhance operations and service delivery.
• Conducts second-level disciplinary and grievance hearings and promotes coordination between operations and maintenance teams.
• Organizes work processes and establishes performance controls to improve efficiency, correct deficiencies, and meet operational requirements.
• Manages staffing and personnel actions, including selection, coaching, discipline, and other HR matters, in accordance with Metro policies and procedures.
• Establishes schedules, assigns work, trains staff on procedures, reviews work quality, addresses performance gaps, and approves time reports.
• Manages financial and material resources, including procurement and distribution, to support efficient operations.
• Coordinates unit plans and schedules with other departments, addresses delays and issues promptly, and ensures alignment with organizational goals.
• Develops contingency and emergency response plans to address service disruptions, operational changes, and unforeseen events.
• Ensures compliance with applicable policies, rules, and laws and stays current on regulatory requirements affecting operations.
• Directs employee work activities, coordinates with union officials and Metro leadership, and engages public officials to address service issues and customer concerns, including oversight of progressive discipline processes.

Knowledge, Skills, and Abilities

• Ability to establish operating procedures and ensure consistent application and enforcement.
• Ability to plan operational activities, monitor progress, analyze effectiveness, and make sound decisions to support operational changes.
• Ability to evaluate program and project effectiveness and assess employee performance against established standards.
• Strong verbal and written communication skills.
• Strong knowledge of fixed-route bus operations, dispatch coordination, and service delivery practices.
• Ability to lead labor relations activities, including consistent application of labor agreement provisions and participation in grievance/disciplinary processes.

Work Environment

• General office conditions.
• Operational setting within an active transit facility/garage environment.
• Regular collaboration with operations leadership, frontline supervisors, and bargaining unit employees.
• Routine exposure to a fast-paced environment with changing service conditions and time-sensitive issues.
• Flexibility to work early mornings, evenings, weekends, holidays, and during special events as needed.

Physical Abilities

• Ability to sit for extended periods while working at a computer or attending meetings.
• Ability to travel to off-site locations for meetings or operational support as needed.
• Ability to walk across facilities, yards, or platforms, including navigating uneven surfaces as needed.
• Ability to communicate effectively in various noise levels.
• Ability to lift and carry materials weighing up to 25 lbs.