Job Description

Job DetailsJob Location: 158 East 35th Street Townhouse - New York, NY 10016Education Level: High SchoolSalary Range: $65,000.00 - $70,000.00 SalaryJOB SCOPE:
The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. Acting as the primary technical and operational authority, the Superintendent is expected to work independently, exercise sound judgment, and respond promptly and effectively to issues impacting safety, habitability, or overall building performance.  Key areas of responsibility include maintaining building systems' integrity; executing preventive maintenance; leading emergency response efforts; ensuring regulatory readiness and compliance; coordinating vendors and service providers; managing work orders and maintaining accurate documentation; and overseeing the building's daily operational and administrative control.
ESSENTIAL FUNCTIONS:
Building Systems Ownership
The Superintendent is responsible for maintaining and safeguarding:
Plumbing systems
Minor electrical systems (within scope)
Boiler and heating systems
PTAC/HVAC units
Fire alarm and life safety systems
Doors, locks, and hardware
Common areas and building perimeter
The Superintendent must:
Independently perform routine plumbing and minor electrical repairs
Conduct initial heating system diagnostics prior to vendor escalation
Identify system vulnerabilities and proactively address risk conditions
Prevent system failures through early detection and intervention
Preventative Maintenance & Building Condition
Develop and maintain a structured preventative maintenance schedule
Track completion of recurring maintenance (monthly, seasonal, annual)
Conduct regular inspections of mechanical spaces, common areas, and exterior conditions
Maintain organized, code-compliant mechanical rooms
Ensure the building remains inspection-ready at all times
Identify recurring issues and implement corrective strategies
Preventative maintenance execution and building condition are primary performance metrics.
Emergency Response & On-Site Accountability
The Superintendent is responsible for emergency response within their assigned building.
This includes:
Loss of heat
Active water leaks or flooding
Electrical hazards
Fire alarm or life-safety system issues
Severe weather impacts
Critical operational disruptions
The Superintendent must:
Take immediate containment action
Assess whether on-site response is required and report when necessary
Perform initial diagnostics and stabilization efforts
Escalate appropriately to leadership and vendors
Document all actions taken
Failure to respond appropriately or timely to urgent conditions may constitute performance deficiency.
Work Order Management & Administrative Control
The Superintendent is responsible for full ownership of the work order process, including:
Timely response to all maintenance requests
Maintaining visibility over all open and pending work orders
Prioritizing work based on safety, risk, and operational impact
Closing work orders within established timeframes
Ensuring 100% documentation completeness in closed work orders
All work orders must include:
Clear problem description, actions taken, materials used, outcome and verification, photos where required
The Superintendent must actively manage backlog and prevent accumulation of unresolved work.
Daily Operations Management & Task Prioritization
The Superintendent is responsible for managing daily building operations, including:
Structuring and planning daily workflow
Prioritizing competing demands (emergencies, work orders, vendors, inspections)
Balancing reactive and scheduled work
Coordinating access with tenants, staff, and vendors
Ensuring operational continuity throughout the day
The Superintendent must demonstrate the ability to operate independently without requiring step-by-step direction.
Vendor Coordination & Oversight
The Superintendent shall:
Schedule vendors efficiently and confirm access in advance
Coordinate tenant access and site readiness
Verify Certificates of Insurance (COIs) prior to work
Confirm completion and quality of vendor work
Escalate major repair recommendations to leadership
Track vendor performance and report issues
The Superintendent may not authorize major capital repairs without leadership approval.
Communication & Reporting Discipline
The Superintendent must:
Provide clear and timely updates to supervisors
Communicate status of ongoing work, delays, and escalations
Draft building notices (water shutdowns, maintenance alerts, emergency notices)
Maintain professional written and verbal communication
Failure to communicate issues or delays is considered a performance failure.
Digital Systems & Administrative Tools
The Superintendent must demonstrate competency in:
Work order systems (e.g. RealPage)
Email communication (Outlook)
Team communication platforms (Microsoft Teams)
Basic tracking tools (Microsoft Planner, Excel, calendar, checklists, etc.)
The Superintendent must:
Document all work digitally and accurately
Track tasks and recurring responsibilities using systems (not memory)
Communicate updates through appropriate platforms
Maintain organized and accessible records
Ability to use required systems will impact performance evaluation.
Inventory, Supplies & Operational Controls
The Superintendent is responsible for:
Maintaining appropriate stock of essential supplies
Establishing and monitoring par levels
Ordering supplies before stock depletion
Verifying receipt of materials and services
Supporting invoice validation
Maintaining key control discipline
QualificationsEDUCATION AND EXPERIENCE:
High School Diploma or equivalent required; technical or vocational training in building maintenance or a related field preferred
Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required
Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required
Proven experience responding to building emergencies and executing preventative maintenance programs required
Experience utilizing work order/property management systems and coordinating vendors required
Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred