Job Description

Novigi is the Next Gen Technology Partner to the global wealth and retirement systems.

For more than a decade, our work has spanned data and technology across the wealth and retirement sector, supporting some of the industry's most complex administration, registry and operating environments. Today, Novigi has grown to a team of more than 500 specialists Australia, New Zealand, Singapore and Sri Lanka. We bring together deep industry expertise, leading technical capability and a passion for solving complex problems.

Is this you? Are you currently a superannuation administrator or developer who is looking to branch out more into problem solving via configuration and coding within Acurity.

Responsibilities

• Leading and guiding rectification of technical registry production issues while liaising with clients (internal and external) to ensure issues are resolved within agreed client SLA’s.
• Technical ability to elicit requirements, perform root cause analysis and develop function specifications to achieve the necessary outcomes for the client and for Technical Support Services
• Supports the onboarding of new managed support services.
• Maintain process documentation
• Maintain technical documentation
• Contribute to the development of policies and procedures governing registry support
• Support the change management process by providing accurate and timely
• documentation
• Manage personal development environments to meet expected security standards

Skills and experience:

• Education and Experience
• 3+ years' experience in Superannuation/Financial Services industry or IT Managed support services.
• Demonstrated technical experience in Registry applications delivering IT support services

Knowledge and Skills:

• Australian Superannuation Registry system, Acurity
• Database programming languages including SQL
• Business analysis skills
• Demonstrate strong communication skills to converse with both end-users, internal and external stakeholders.
• Strong technical documentation skills.
• Strong technical skills to drive optimum delivery outcomes.
• Strong commercial acumen and technical skills.
• Ability to present to stakeholders and communicate complex issues in simple terms.
• Good understanding of the business information needs of the organisation, particularly as it relates to the Australian Superannuation environment
• Good troubleshooting skills

Only those candidates chosen to progress will be contacted.