Job Description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

At EML, we help people get their lives back. As part of our diverse team, you'll have the opportunity to make a positive impact on someone's life every day, supporting members and their families through some of life's most challenging circumstances.

We're looking for an experienced Case Manager to join our Superannuation team. Whether your background is in superannuation, life insurance or personal injury claims management, this is an opportunity to apply your experience in a role where the work you do genuinely matters.

In this role, you'll manage a portfolio of insurance claims on behalf of our superannuation fund clients, including Total and Permanent Disability (TPD), Income Protection (IP), Terminal Illness and Death Benefit claims.

This is a permanent, full-time opportunity based in Brisbane, Sydney, Parramatta or Melbourne, with the flexibility to work from home up to three days per week following completion of training. You'll also be part of a broader team with colleagues based in Newcastle.

What You'll Be Doing

• Manage a portfolio of superannuation insurance claims, ensuring claims are assessed and progressed within agreed timeframes.
• Develop and implement effective claims management and member communication strategies to achieve positive member outcomes.
• Assess and manage TPD, Income Protection, Terminal Illness and Death Benefit claims in accordance with relevant legislation, fund rules and regulatory requirements.
• Support members, their representatives and beneficiaries throughout the claims process, providing clear, compassionate and professional communication.
• Deliver difficult or adverse claim outcomes with empathy, professionalism and a solution-focused approach.
• Maintain accurate claim records, file notes and written correspondence.
• Work collaboratively with internal teams and external stakeholders to ensure effective and timely claims management.

What We're Looking For

We're looking for someone who combines strong claims management capability with a genuine commitment to delivering positive member experiences.

Do you have:

• Previous experience in superannuation, life insurance or personal injury claims management.
• A sound understanding of claims processes, relevant legislation and regulatory requirements.
• Strong communication and interpersonal skills, including a confident and professional phone manner.
• The ability to manage sensitive conversations and deliver difficult outcomes with empathy and professionalism.
• Excellent attention to detail, with the ability to manage competing priorities, maintain accurate records and prepare clear written correspondence.
• A genuine passion for supporting members and their families during challenging times.
• Experience in superannuation or life insurance claims will be highly regarded.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.