Job Description

Compensation Amount:

Provide consistently high standard of guest service, including cleanliness, product presentation, organization, cost control, and sales. This is a hands-on position to lead and inspire the supervisor and employees daily. Duties also include overseeing employee housing. This position reports to the Operations Manager.

Wage: $35.02 - $35.02

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS

• Ability to actively support ongoing operations in all positions

• Monitor, problem solve and direct supervisors and associates to ensure efficient and safe completion of all food and retail daily tasks.

• Train, on-board, and schedule staff; to include the EDR and all safety policies.

• Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.

• Conduct regular pre-shift meetings with all associates ensuring clear and direct communication for the shift.

• Attend and participate in Safety & Environmental meetings and National Park Service inspections.

• Under guidance of Operations Manager and Retail Operations Manager, participate in and provide working direction for pre/post season setup/teardown of unit operations.

• Manage payroll and applicable site-specific budget.

• Assist with employee housing in conjunction with Human Resources Manager.

• Assist and monitor critical needs in housing with HR support.

• Responsible for operation records such as schedules, payroll, deposits, and daily cash reports.

• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.

• Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.

• Ensure stock levels are consistently met throughout the operations ensuringavailability in product and ease of shopping with strong attention to merchandizing programs.

• Maintain a clean, sanitized and well-organized operation.

• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of visitor center.

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalentrequiredFour-year college degree preferred.

• Ability to utilize POS system and complete daily documents

• At least 3 years of food service and/or retail experience in related management required National Park gift shop and/or food service experience strongly preferred

• Able to learn and use POS system including computerized cash register and credit card terminal

• Able to successfully complete ServSafe Manager and MAST/TIPS certifications

 PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods and climb stairs regularly.

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood bysame in English Able to read and write work-related documents in English.

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Retail POS (Point of Sale) system including cash register and credit card terminal

• Typical office equipment (computer, phone system, fax, copier, scanner, among others); combination safe

• Required Personal Protective Equipment (PPE) used goggles, gloves, cut gloves, mitts

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!