Job Description

Requisition ID: 20716 
Department: Rec, Cultural & Facility Services Dept. 
Multiple Positions
Salary Information: $18.451  - $19.940 per hour (2026 rates of pay)
Affiliation: Non Union/Non MPE 
City: Ottawa, ON
Job Category: Summer Student Recruitment 
Application Close: 06/09/2026

The mandate of Complexes, Aqua & Specialized Services is to provide strategic vision and innovative leadership in managing customer centric sports, physical activity, aquatics and recreation venues, programs and services for all ages, including the management of facilities and/or land, and for the delivery of indoor and outdoor recreation programs and services. This Service provides city wide access to adapted, therapeutic and integrated recreation programs, giving children, youth and adults with special needs the opportunity to participate in community recreation.

Under the guidance of a Recreation Supervisor, you are responsible for coordinating delivery of information within the Seasonal Recreation Wading Pool Program. You are the initial contact for all program inquiries from the general public, park staff, and other city departments. You maintain files/records and incident reports, process service requests, and assist in the coordination of staff scheduling and compiling program statistics/various reports. You also assist full time staff with the day-to-day administrative duties of the wading pool program and may be responsible for staff payroll input. Work is performed in accordance with related legislation, policies, procedures, and guidelines.

EDUCATION AND EXPERIENCE

Note: minimum age of 16 years is required for this Summer Student job.

Post-Secondary Student (completion of first year college or university)

Note: Student must be returning to school in the fall.

2 years or more of related experience is required - Minimum 2 years with Parks Wading Pool Program, with 1 year as a Park Supervisor or equivalent experience in a client service environment

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR-C and AED certificatesAODA Accessibility/IASR Training

KNOWLEDGE

• Advanced knowledge of Excel, Word, Email, Databases and Scheduling
• Research methods and report writing
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
  

COMPETENCIES, SKILLS AND ABILITIES

• Strong customer service skills
• Ability to respond to emergency situations in a calm, controlled manner
• Data input skills
• Ability to use various computer programs, maintaining records and files
• Ability to follow verbal and/or written directions/procedures
• Conflict resolution and problem-solving skills, with the ability to manage simultaneous demands.
• Ability to efficiently work with multiple software applications
• Ability to work in a team setting or independently
• Maintain a fun and safe environment
• Excellent interpersonal communication skills
• Good organization skills
• Sound judgement in difficult situations
• Superior organizational skills
• Meets deadlines
• Must be tactful, kind and patient
• Must be reliable and trustworthy
• Must be flexible and enthusiastic
• Must have good written and verbal communication skills
• Must be able to work well in a team environment
• Enjoy working with the public
• Proper attire and footwear
• Capable of safe lifting techniques

Core Behaviours

Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City’s culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody and demonstrate these core behaviours.

Review the Core Behaviours

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters (Level 2) check in place of the Vulnerable Sector Check (Level 3).
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca