NY0377 Tonawanda - Sheridan Dr
Summer Associates function in Teller capacities to help support our offices during the summer months. Summer associates provide an excellent customer service experience by welcoming customers, efficiently processing banking transactions, resolving customer issues, and uncovering opportunities for referral to support our customers' financial needs.
The Summer Associate will be required to travel to other branches within the area as needed.
Availability for full-time hours is preferred (37.5-40 hours weekly) on a temporary basis (May/June to August 2024)
ESSENTIAL FUNCTIONS:
• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
• Work evening hours and weekends as scheduled, assigned, or necessary
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
QUALIFICATIONS:
Customer Service Experience preferred
Cash Handling Experience preferred
Banking and/or Retail Experience preferred
Current or incoming college and university students studying finance, accounting, business administration, or economics will be given preference for this role.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
For more than 125 years, Northwest Bank has been committed to bettering the lives of our employees, our customers and the communities we serve.
Today, we are proudly known for the award-winning customer service we offer at locations throughout Pennsylvania, New York, Indiana and Ohio.
So no matter where you are on your financial journey, Northwest Bank is here— for what’s next.
Northwest Bank
Member FDIC
Equal Housing Lender
Northwest is an Equal Employment Opportunity (EEO) employer. It is against Northwest’s policy for any employee to discriminate against an applicant for employment on the basis of race, color, and religious creed, sex (including pregnancy), age, marital status, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws. Our selection process is based strictly on job-related criteria. The Company will make reasonable accommodations in appropriate cases for qualified individuals with disabilities, if it can do so without undue hardship. As a Northwest professional, you will be expected to abide by our commitment to equal employment.
People make the difference at Northwest, and we strive to implement the necessary tools and resources for all employees to perform to the best of their abilities.
