Job Description

About Us

Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

Ready to make an impact? We're looking for an onsite intern to join our team for the 10-week Summer Internship program at our headquarters in Wilmington, NC. Applications are due by 11:59 p.m. ET on Wednesday, September 23.

How This Role Impacts Live Oak and Its People

At Live Oak Bank, our mission is to empower small businesses and the people who support them. As a Loan Origination & Loan Servicing Intern with the Live Oak Express (LOE) Team, you will play a meaningful role in helping us deliver a seamless experience for our customers from application through servicing.

This internship provides an opportunity to gain hands-on exposure to banking operations, lending processes, and customer support while working alongside experienced professionals. Your contributions will help our team operate efficiently, support customer needs, and uphold the exceptional service standards that define Live Oak's culture.

You will be part of a collaborative environment where curiosity, innovation, professionalism, and continuous learning are valued. This is an excellent opportunity for individuals interested in banking, finance, business operations, or customer experience.

What You'll Do at Live Oak

As a Loan Origination & Loan Servicing Intern, you will support a variety of activities across the lending lifecycle, including loan processing, servicing operations, customer support, and portfolio administration.

Responsibilities may include:

• Assist with loan application intake, document collection, and file preparation.
• Support loan servicing activities, including payment processing, account maintenance, and customer requests.
• Review documents for completeness and accuracy while maintaining organized records.
• Help monitor loan pipelines and servicing queues to ensure timely follow-up and resolution.
• Conduct research and gather information to support operational and portfolio management initiatives.
• Communicate professionally with internal team members to help resolve customer needs and operational questions.
• Assist with data entry, reporting, process documentation, and operational projects.
• Identify opportunities to improve team processes and contribute ideas that enhance efficiency and customer experience.
• Maintain confidentiality and handle sensitive customer information with care and professionalism.
• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC.
• Participate in team meetings, training activities, and professional development opportunities.

Required Experience

• Currently pursuing a Bachelor's degree in Business, Finance, Economics, Accounting, Banking, Management, Communications, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Demonstrated ability to work both independently and collaboratively within a team.
• Strong problem-solving skills and a willingness to learn new concepts.
• Commitment to professionalism, integrity, and customer service.

Preferred Experience

• Previous internship, work experience, volunteer experience, or leadership involvement in a campus organization.
• Interest in banking, lending, financial services, or business operations.
• Experience working with data, reporting, or process improvement projects.
• Familiarity with customer service environments.
• Exposure to financial statements, accounting principles, or credit analysis through coursework or prior experience.
• Experience using Excel for data analysis, organization, or reporting.
• Demonstrated curiosity, initiative, and a desire to build a career in financial services.

#LI-DNI

Our Values

• Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
• Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
• Respect: Treat everyone with courtesy, politeness, and kindness.
• Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
• Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more

For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/

Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank.

EEO is the Law

The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.

Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.