Job Description

of Role

Are you an analytical and detail-oriented individual eager to gain hands-on experience in the fast-paced world of semiconductor business operations, with a passion for optimizing processes and enhancing efficiency?

Join our dynamic Business Operations Service Support team as an Intern and contribute to managing daily operational challenges for our valued customers and sales teams. This exciting opportunity will allow you to collaborate with North America Sales, and TSMC Headquarters in Taiwan, providing critical support for order management and delivery schedules, while also playing a key role in improving our internal knowledge management platform and operational workflows.

If you have strong organizational skills, a customer service-centric mindset, and a drive for continuous improvement through data analysis and innovative solutions, we invite you to be part of a team committed to achieving success and shaping the future of technology.

Responsibilities

As a Business Operations / Service Specialist Intern, you will have the opportunity to contribute to various aspects of our daily business operations and efficiency initiatives, including:

• Operational Enhancement & Knowledge Management:
  • Refine existing Customer Service (CS) user manuals and upload them to our internal knowledge management system for centralized control and improved accessibility.
  • Develop and deliver training sessions for CS teams on effective utilization of documentation and the knowledge management system
  • Generate new user manuals and documentation as required, ensuring clarity and accuracy.
  • Identify opportunities to streamline manual processes and develop innovative tools or solutions (e.g., using scripting, database queries) to improve the knowledge management system's accessibility, search functionality, and overall operational efficiency.
  • Prepare comprehensive SDCR (Sales Debit/Credit Requisition) documents for management approval, ensuring all necessary details and justifications are included.
  • Follow-up on idle mask and advanced packaging materials disposition.

Minimum Qualifications

• Applicants must be current rising juniors or seniors working towards a Bachelor’s degree, or pursuing a Master’s degree, in Business Administration, Information Systems, or a related analytical field.
• Strong analytical skills, keen attention to detail, and a proactive problem-solving mindset.
• Proficiency in Microsoft Office Tools (Excel, Word, and PowerPoint), with advanced Excel skills preferred.
• Demonstrated ability to identify process inefficiencies and propose solutions; experience with scripting, database queries (e.g., Python, SQL), or other tools for process improvement is highly desirable.
• Excellent written and verbal communication skills, with an ability to create clear and concise documentation and presentations.
• Strong interpersonal and people skills.
• Capability to multitask and prioritize work effectively in a fast-paced environment.
• Detail-oriented, highly organized, eager to learn, and capable of working independently.

Preferred Qualifications

• Familiarity with the Semiconductor Industry, Products, and Market trends.
• Preferably some related experience through previous internships, academic projects, or relevant coursework in operations, supply chain, technical writing, or knowledge management.
• Experience working with large datasets, refining procedures, or streamlining operational workflows in a business context.
• Basic understanding of export regulations or international logistics.
• A GPA of 3.0 or above is preferred.
• Conversational proficiency in Mandarin is a plus.
• Experience or coursework in Manufacturing and Supply Chain Management is a plus.

Wha you'll Gain

• Hands-on experience in critical daily business operations.
• Direct involvement in operational enhancement projects, process improvement initiatives, and knowledge management system optimization.
• Opportunity to work with dynamic cross-functional teams across different regions.
• Development of organizational, problem-solving, communication, and technical documentation skills in a high-tech environment.
• Mentorship and guidance from experienced professionals.

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world’s leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry’s leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.

In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.

Diversity statement

TSMC North America, Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_Accommodations@tsmc.com TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis.

Pay Transparency Statement

At the time of this posting, this role typically pays an hourly rate between $30 and $36 per hour. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.